Drop and Count Supervisor (Manufacturing)

Drop and Count Supervisor 

Department: Drop and Count 

Classification: Key 

Exemption Status: Non-exempt 

Reports To: Drop and Count Manager 

Pay Grade: TBD 

Location:  All GLC Properties 

Position Summary — The Drop and Count Supervisor oversees department daily operations, monitoring and evaluating employees, department shift inventory, and ensuring drop and count effectiveness. 

Essential Functions — An individual in this role must be able to perform the following functions with or without reasonable accommodation. 

• Supervise department staff, overseeing timecard reviews, corrective actions, and departmental scheduling.  

• Monitor and evaluate employee performance to ensure optimal productivity. 

• Ensuring that workflow processes are followed and that tasks are completed on time. Coordinating and prioritizing tasks to meet operational goals. 

• Assist the department manager in the recruitment process, conducting interviews, and overseeing hiring and termination procedures for employees. 

• Training new employees on departmental processes, procedures, and safety protocols. Providing ongoing training to existing staff to enhance skills and performance. 

• Demonstrate effective oral and written communication skills while fostering positive relationships with both guests and staff.  

• Adhere strictly to reporting requirements, the employee handbook, departmental policies, and safety regulations established by Grand Lake Casino. 

• Investigates and resolves all daily compliance and balancing discrepancies. 

• Ensures the integrity of the soft count and compliance with gaming regulations. 

• Oversees minor repairs and maintenance of soft count room equipment. 

• Processes cash and chip count from the previous gaming day. 

• Sorts, counts, and records contents of bill validator boxes and blackjack table drop boxes. 

• Prepares funds with proper documentation for transfer of funds to Vault. 

• Completes and transfers appropriate documentation to the Accounting Department. 

• Ensures prevention of loss by providing extreme care and attention to detail. 

• Works as part of a team, assisting others as needed. 

• Keeps work area clean and supplies stocked. 

• Straps and bundles currency. 

Qualifications   

• High school diploma or G.E.D., cash handling experience, and excellent mathematical and clerical aptitude required. 

• One to two (1-2) years' count room experience and proficiency with computers and currency counters preferred. 

Knowledge, Skills, and Abilities  

• Ability to lead and motivate team members, fostering a positive and productive work environment. 

• Ability to multitask and work as part of the team and to promote a cooperative approach between departments. 

• Must have good written and verbal communication skills, multitasking skills, and the ability to adapt.  

• Knowledge of the Gaming Industry and the laws and regulations governing gaming operations. 

• Knowledge of current and evolving TICS and applicable gaming regulations.  

• Knowledge of cash handling methods and currency counters.  

• Efficient time management skills to meet operational demands and deadlines. 

• Ability to work under pressure and meet tight deadlines.

Other Requirements — Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D. All applicants must successfully pass a pre-employment drug screening prior to beginning employment. Must be at least 18 years of age. 

Physical Requirements — Position requires the ability to stand for extended periods of time, stoop, bend, twist, pull, push, and lift up to 35 pounds regularly. Must have good dexterity and grip, be able to work quickly and move fast, and have good hand-eye coordination. 

Work Environment — Grand Lake Casino is a drug and alcohol-free workplace; Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and confined spaces, and bright flashing lights.  

Special Working Conditions — Position requires flexibility to work any shift including weekends and holidays. 

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department. 

Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary. 

Grand Lake Casino reserves the right to amend this job description. 

Compensation — Due to the nature of the Drop and Count Team, compensation is awarded as follows:  

• Drop Team Members are paid for 6.5 hours for each qualifying day worked.  

• Count Team Members are paid for 8 hours for each qualifying day worked.  

• In the event a Drop or Count team member is tasked with performing both Drop and Count duties for a day, they will be compensated for 10 hours.  

• Drop and Count Lead and Supervisor are paid for 8 hours for each qualifying day worked.  

 - A qualifying day is a day worked in which the staff member is on-time for their shift (with a 7-minute grace window) and completes all required duties.  

- Any time missed that does not exceed one hour for that day, due to tardiness or leaving early, will be deducted from the hourly compensation for that day.  

- If more than one hour of schedule time is missed, the staff member will only be compensated for actual hours worked for that day.  

- If a team member is required to come in on their day off for a meeting or a non-scheduled drop, they will be paid for actual hours worked at their regular rate of pay.  

-Overtime compensation will only apply to hours physically worked that exceed 40 hours in a given workweek.  

This position description is not an exhaustive listing of the expectations associated with the role and additional tasks may be assigned as needed by management. Changes to this document may only be made by a member of the Human Resources Department.

Grand Lake Casino is an Indian Preference Employer. You must be able to pass a drug screen with negative results. Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.

Grand Lake Casino reserves the right to amend this job description.

Salary Minimum: 18Salary Maximum: 18