Application Engr II (Finance)

Application Support Engineer II

Houston, TX

Hybrid

As an Application Support Engineer II here at Honeywell, you will play a key role in providing technical support and guidance for our PMC Organization. You will be ensuring the timely resolution of customer issues and the delivery of exceptional customer service. Your expertise in PMC applications and your strong problem-solving skills will be instrumental in driving customer satisfaction and business growth.

You will report directly to our Sr Field Service Supervisor, and you'll work out of our Houston, TX location on a Hybrid work schedule.

In this role, you will have a direct impact on the success of our PMC applications by providing technical support, troubleshooting complex issues, and collaborating with cross-functional teams to deliver effective solutions. You will also contribute to the development and implementation of application support strategies and processes to enhance customer experience and drive continuous improvement.

KEY RESPONSIBILITIES

• Technical Customer Support
• Resolve customer issues promptly and ensure exceptional service.
• Documentation of all inquiries, including the solutions
• Liaison with Technology, ISC, Quality and Customers
• Manage Customer Escalations and Case Loads
• Do Complete & Process Customer's Warranty claims
• Verification and Validation of Hardware & Software products
• Liaise with Quality on Issues reported & Root cause analysis.
• Review Product literature with Technology
• Travel up to 30% to engage with clients and address technical issues on-site.
• Deliver technical training to internal and external customers.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more Honeywell Benefits information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.As an Application Support Engineer II here at Honeywell, you will play a key role in providing technical support and guidance for our PMC Organization. You will be ensuring the timely resolution of customer issues and the delivery of exceptional customer service. Your expertise in PMC applications and your strong problem-solving skills will be instrumental in driving customer satisfaction and business growth. You will report directly to our Sr Field Service Supervisor, and you'll work out of our Houston, TX location on a Hybrid work schedule.YOU MUST HAVE

• Bachelor's degree in engineering or any related field
• 3+ years' of experience in application support or a similar role
• 1+ years' experience in analytical use
• 1+ years' experience in natural gas measurement and related technologies
• Must be a US person

WE VALUE

• Engineering & Support Experience is valued
• Diverse and global teaming and collaboration
• Being a creative person
• You artfully convey even subtle or complex messages clearly, as appropriate for the topic and audience.
• You find the correct balance between demand and capacity when establishing priorities for the organization.
• People who consistently take the initiative to get things done
• People who are Self-motivated and able to work with little supervision
• Strong communication skills with customer empathy

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: https://www.honeywell.com/us/enKEY RESPONSIBILITIES

• Technical Customer Support
• Resolve customer issues promptly and ensure exceptional service.
• Documentation of all inquiries, including the solutions
• Liaison with Technology, ISC, Quality and Customers
• Manage Customer Escalations and Case Loads
• Do Complete & Process Customer's Warranty claims
• Verification and Validation of Hardware & Software products
• Liaise with Quality on Issues reported & Root cause analysis.
• Review Product literature with Technology
• Travel up to 30% to engage with clients and address technical issues on-site.
• Deliver technical training to internal and external customers.About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.