Quality Manager (Project Management)

Quality Manager

Location: Duluth, GA

Department: Operations

Reports to: VP of Operations

Type: Full-Time

Status: Exempt

Schedule: Hybrid (4 days in office / 1 day remote)

At IPA, we believe in valuing our employees' well-being and providing comprehensive benefits that support both their personal and professional lives. Enjoy paid holidays & time off, comprehensive healthcare including Telemedicine, HSA & FSA options, and Company-paid life and disability insurance. Plan for the future with a 401k match and Employee Stock Purchase program.

We're looking for a Quality Manager to lead our end-to-end quality function from systems to execution. Reporting to the VP of Operations, you'll ensure consistent product and process standards across production and distribution. You'll plan and execute quality initiatives aligned with business and regulatory goals, evaluate systems, identify gaps, and implement solutions grounded in industry best practices. Experience with Quality Management System (QMS) implementation is essential. If you're passionate about driving compliance, solving root causes, and building a culture of continuous improvement—this is your chance to lead with impact.

What You'll Do

• Oversee all aspects of Quality Assurance and Quality Control, from inspection and testing to documentation and CAPAs.
• Lead development and execution of quality systems and metrics that meet regulatory, customer, and internal standards.
• Collaborate with Production, Engineering, Sales, Service, and Materials to align quality activities with schedules and workflow execution.
• Drive root cause analysis, audits, and preventive actions to reduce risk and elevate quality outcomes.
• Manage and develop a high-performing Quality team through coaching, goal setting, and resource planning.

What You Bring

• Bachelor's degree in Quality, Engineering, or related field (or equivalent experience).
• 5+ years in Quality Management within manufacturing or production.
• 3+ years of leadership experience managing teams and quality initiatives.
• Hands-on knowledge of CAPA, audits, ISO 9001, and continuous improvement tools.
• Lean Six Sigma or ASQ certification preferred.
• Strong communication, problem-solving, and cross-functional leadership skills.

Why You'll Succeed

• You lead with purpose and align quality strategy to business goals.
• You solve problems at the root and implement lasting improvements.
• You know how to build influence across teams and drive accountability.
• You elevate teams through clear coaching, structure, and feedback.
• You stay audit-ready and proactively manage risk and compliance.

 

About Us:

IPA is a global leader in innovative linen and specialty uniform distribution solutions. Our cutting-edge software and hardware empower you to efficiently manage distribution, enhance staff satisfaction, reduce infection risks, and lower costs. Proudly made in the U.S.A, our solutions are trusted by over 1,000+ hospitals worldwide. Since our inception in 1995, IPA has evolved into the industry frontrunner, serving more than 1 million healthcare professionals daily. From community hospitals to top academic hospitals, including 18 of the 20 hospitals on the U.S. News and World Report Best Hospitals Honor Roll 2024-2025, our technology sets the standard for excellence.

For more about life at IPA visit: https://www.thinkipa.com/careers

IPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Operations