Behavioral Health Care Coordinator (Personal Services)

Base Pay: $21.50 - $32.25 / hour
JOB SUMMARY
The BH Care Coordinator proactively provides a broad array of clerical, case management and clinical coordination to Center's Integrated Behavioral Health providers and patients.
The Care Coordinator is a member of the Integrated Behavioral Health clinical care team and works in continuous partnership with the patient, their family when appropriate, SCHC Health care team, and relevant community partners to improve health outcomes and meet the patient's desired health and wellness goals. The Behavioral Health Care Coordinator serves as the contact point, advocate, and informational resource for patients, family/caregiver(s), primary care team, payers, and community resources regarding Behavioral Health services; facilitates access to internal and external services; identifies and addresses gaps in care; and increases patient's ability for self-management and shared decision-making.
JOB DUTIES AND RESPONSIBILITIES

Evaluates social determinants of health, identifies barriers to care and addresses/resolves obstacles impeding progress
Provides support to help maximize quality measures
Determines the appropriate level of care coordination needed to support the patient at any given point in time
Facilitates patient access to appropriate behavioral health providers and services, both internal and external
Manages behavioral health schedules to improve access to services. Follows up on no-show patients and fill same day cancellation appointment slots.
Participates in huddles, team meetings, and case conferencing as needed.
Educates patient and family/caregiver(s) about relevant community resources
Acts as point of contact for any behavioral health needs
Collaborates with general care coordinators to limit overlap and ensure closed-loop BH referrals
Provides support to behavioral health providers by completing forms and other tasks as needed.
Administers new and returning patient self-report and satisfaction questionnaires
Documents timely and efficiently in the EHR
Attends appropriate training courses/webinars and meetings
Gathers and reports data related to aspects of care coordination monthly
Provides feedback for the improvement of Care Coordination processes
Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of Organizational Improvement Methods
Knowledge care coordination best practices
Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines
Strong collaborative skills; ability to effectively and appropriately engage members of the care team, other clinic departments, leadership, and external community partners.
Exceptional communication skills; ability to effectively engage patients and assess needs and concerns to ensure that the patient is referred appropriately.
Excellent in-person and phone customer service skills; able to manage difficult and emotional patient situations and to respond promptly to patient needs.
Ability to adapt to change; approach challenges with an innovative and proactive attitude; and investigate resources.
Competent organizational and time management skills
Strong computer and electronic medical records skills.

EDUCATION & EXPERIENCE

Experience working with individuals with diverse educational, economic and cultural backgrounds; displays respect and sensitivity to cultural diversity.
Two (2) years' experience working in a healthcare setting such as medical clinic, hospital or other community health setting.
Experience working with people experiencing mental, emotional and substance use disorders.

PREFERRED QUALIFICATIONS

Bilingual (Spanish)
Bachelor's degree in Psychology, Sociology or Social Work.

BENEFITS

Competitive Wages
Medical Insurance
Dental Insurance
Vision Insurance
403 (b) Retirement Plan with matching employer contribution
Long-term Disability coverage
Accidental Death and Dismemberment
Life Insurance
Flexible Spending Account
Paid Vacation
Paid Holidays
CME with stipend
Employee Assistance Program
Jury Duty Pay
Bereavement Pay
Health Club Membership Discounts
Prescription Discount Program
529 College Savings Plan
Educational Reimbursement
Free subscription based App for Meditation and Sleep
Free Teledoc service for benefit eligible employees