OLDCASTLE INFRASTRUCTURE, INC.
Service Desk Analyst (Finance)
Exempt
Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.
If you're an experienced Customer Support Expert that sees beyond the "ticket", we're in the market for YOU. We are looking beyond the buzz words for truly dedicated IT professionals that will seek every opportunity to provide the tools and support to our customers that will enable them to improve the customer experience.
As a Service Desk Analyst, you will be the first line of contact with our internal customers and responsible for all aspects of IT support. We need an individual who is passionate about assisting our employees and driven to resolve issues that will encourage them to contact us. Someone who can apply the same care and urgency we use in making our products toward helping people get the most from them.
For each location and every employee, you will monitor the ServiceNow request and incident queue and maintain the assigned local IT resources such as server, personal computing hardware, operating system, application software, and all specialized hardware for use in the Manufacturing and Distribution shop floor environments. The technician will also support imaging and shipping computers to end users and other requested equipment.
Our technicians interact with employees of all abilities and levels and will be responsible for communicating with the appropriate IT staff any issues deemed appropriate for escalation. Working safely is part of our culture and is a condition of employment.
Job Location
This position will be located at our Corporate office in the Perimeter area of Atlanta, GA - Hybrid work schedule
Job Responsibilities (Essential Duties and Functions)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
Job Requirements
Work Environment
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .