Customer Care Coordinator FT (Administrative)

Your compassion makes a difference! Experience the reward of helping others!

CarePro Home Medical Coralville is hiring a full-time Customer Care Coordinator to join our caring and committed team!

In this role, youll support patients and customers with their medical equipment needs, assist with intake, and deliver top-notch customer service. Hours are Monday through Friday from 8:30 am to 5:00 pm.

Why CarePro?

At CarePro, youre more than an employee youre an owner. As a proud employee-owned company, your contributions help shape our shared success. Were committed to a culture of accountability, collaboration, and innovation all in a supportive and efficient work environment. Were also thrilled to be recognized as the 2024 National Employee-Owned Company of the Year by The ESOP Association!

What Youll Do:

Assist with patient intake and process orders for delivery, pick-up, or changes in service.Help customers with medical equipment and supplies, including adjustments, training, and demonstrations.Accurately complete order forms, determine charges, collect co-pays, and enter data into systems.Communicate with physicians, referral sources, and medical professionals while protecting patient privacy.Receive inventory, restock shelves, and label products in the retail area.Answer phone calls and assist retail customers in person

What Were Looking For:

High school diploma or GED.Experience in the home medical equipment field is a plus.Familiarity with Medicare rules and insurance reimbursement (a plus!).Strong computer skills, including data entry, Microsoft Office, and internet navigation.Attention to detail, efficiency, and teamwork skills.

Additional Requirements:

Post-offer background checks, reference checks, TB screen, drug screen, and physical agility test are required.

CarePro, a Rayser Holdings company, offers competitive pay, comprehensive benefits, and is an Equal Opportunity Company. Learn more about us at www.careprohs.com!