Service Manager - Power Systems (Maintenance)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Power Systems Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. This role supports the Power Systems division that provides a wide range of solutions to include electric power generation, oil and gas, industrial, and truck operations and is responsible for conducting business in a manner that supports Wagner's vision of “One Professional Team creating a premier customer experience with market leading solutions”.  

Pay Range:  $102,800.21 - $141,351.59 Annually
Pay range is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversee daily service operations to ensure efficiency, quality, and customer satisfaction.
• Partners with safety department to oversee the execution of safety programs and training.
• Works with direct reports and VP of Power Systems to develop annual forecasts and budget.
• Manage service department supervisors and support them with hiring, training, performance evaluations, and scheduling of employees.
• Support the development and mentoring of technicians, including apprentices.
• Promote a culture of safety, continuous improvement, and technical excellence within the service team.
• Implement processes to ensure vehicles have proper maintenance and are maintained for safety and all tooling is calibrated and maintained
• Ensure adherence to Caterpillar standards and dealership policies for repairs, safety, and customer service.
• Work closely with customers to address concerns, explain repairs, and maintain strong relationships.
• Monitor and control department expenses, labor efficiency, and productivity to meet financial goals.
• Develop and implement service strategies to drive business growth and improve operational performance.
• Track and influence service metrics such as turnaround time, technician efficiency, and customer satisfaction.
• Oversee warranty claims processing, including documentation, submission, and follow-up with Caterpillar.
• Coordinate with parts, sales, and warranty departments to ensure seamless workflow and customer support.
• Works closely with new and aftermarket sales teams to ensure projects are completed in a timely and cost-effective manner.
• Stay current on Caterpillar product updates, technical bulletins, and training opportunities.
• Plans short and long-term requirements on equipment and facilities and makes recommendations to supervisor.
• Maintain compliance with OSHA, MSHA, and other regulatory requirements related to service operations.
• Other duties as assigned by manager

Supervisory Responsibilities:

• Direct reports include: Service Supervisors.
• Hires, trains, and directs staff to safely and efficiently perform their duties.
• Provides on-going performance feedback, and conducts timely annual performance reviews, making recommendations for status or salary adjustments.
• Ensures service coverage on weekends, holidays, and for emergency work.
• Works with Wagner Training Institute to assess and meet training needs for employees.

Required Education and Experience:

• High School Diploma or GED
• Degree in engineering or equivalent combination of education and experience
• 8+ years in a position with increasing responsibilities preferred
• 1+ years sales experience preferred
• 3+ years administrative/clerical experience preferred
• 3+ years supervisory/management experience preferred
• 5+ years customer service experience preferred
• 5+ years technical or mechanical experience preferred

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Continuous Improvement
• Process Development Skills
• Intermediate knowledge of Microsoft software to include Word, Excel, PowerPoint and Outlook
• Intermediate Knowledge or ability to learn Wagner specific service systems

Travel Requirements:

• 1-25%

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Power Systems