We are seeking a Business Analyst to support a ServiceNow-oriented solution. The Business Analyst is expected to work across job functions and collaborate with team members and clients extensively. Your main tasks will include performing detailed requirements analysis, documenting processes and the results of your analysis, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to bridge communication gaps between technical and non-technical stakeholders. You will also be expected to analyze internal processes, determine where they can be improved, and implement sustainable and scalable change.
This work is on-site in Rosslyn, VA.
ROLES AND RESPONSIBILITIES
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, documenting, and implementing solutions
Leading ongoing reviews of business processes and developing optimization strategies
Staying up to date on the latest processes and IT advancements to automate and modernize systems
Conducting meetings and presentations to share ideas and findings
Analyzing business and system requirements
Collaboration with the development team and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution
Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for implementation and support
Responsible for the design and testing of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
Provide strong project on-track and on-task, and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members
Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations
Documenting and communicating the results of your efforts
Benchmarking our approaches against the latest changes and standards in the field
Shifting between projects and tasks with ease
Focusing on solutions rather than the confines of a particular role
Other duties as assigned
MINIMUM QUALIFICATIONS
5+ years of technical or related experience
2+ years of Agile business requirements experience
Ability to come on-site to the Rosslyn, VA office
Demonstrated experience creating User stories and defining acceptance criteria
Ability to support users by investigating, communicating, and resolving their problems
Direct experience with Software Development Life Cycle and processes in a team environment, including Scrum/Agile development
Experience with Knowledge Management and Data Visualization tools, systems, and processes
Ability to elicit requirements, develop analyses, determine specifications, and verify outcomes in a scrum environment
EDUCATION AND CERTIFICATIONS
Bachelor's Degree or equivalent years of experience
PREFERRED QUALIFICATIONS
2+ Years of ServiceNow experience in a similar role using Agile/Scrum methodology
Scrum Certification
Active Secret Clearance
SECURITY CLEARANCE
Ability to obtain and maintain a Secret clearance
Pursuant to government contracts, U.S. citizenship is required
Equal Opportunity Employer, including disability and veterans.