Telephone Report Unit Officer I/II (Finance)
The Riverside County Sheriff's Office is seeking applicants for the Telephone Report Unit Officer I or II position to support the office located in Riverside. The incumbent will be responsible for receiving telephone calls from the public: who are requesting law enforcement assistance for non-emergency situations; disseminating facts as necessary by entering information into appropriate law enforcement systems; writing reports on calls received; and performing related duties as required.
The Telephone Report Unit (TRU) of the Sheriff's Office handles non-critical calls for services by phone, which reduces the workload, response time, and the number of pending calls for patrol operations. The TRU positions are differentiated from the Public Safety Communications Officer in that employees assigned to TRU take non-emergency calls and only inadvertently take emergency calls.
The Telephone Report Unit Officer II is the journey level class, and in addition to performing the full scope of duties, may also assist in training incumbents of the Trainee level in TRU procedures.
Seeking with work experience that demonstrates strong customer service skills, in person or telephone, or in call center experience. Knowledge of CAD (Computer Aided Dispatch) is highly desirable but not required.
The level at which the position will be filled is at the discretion of the department.
This classification's rate of pay will be set in accordance with California Senate Bill 525 requirements for applicable departments
Meet the Team!
The law enforcement professionals of the Riverside County Sheriff's Office , with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.• Receives calls on CAD (Computer Aided Dispatch) System for incidents such as stolen property, runaways, missing persons, stolen vehicles, burglaries, thefts, and other similar situations.
• Ensures calls are within the parameters of TRU and within the jurisdiction of the County of Riverside, or forward calls to the correct agency.
• Asks questions to gather necessary facts to be reported and/or disseminated based on the Penal, Vehicle, Welfare & Institutions, and Civil Codes.
• Makes computer entries into appropriate systems such as the California Criminal Justice Information System (CJIS), California Law Enforcement Telecommunications System (CLETS), and National Crime Information Center (NCIC) concerning adult and juvenile missing persons, stolen and lost property, stolen and towed vehicles, and similar crimes.
• Researches any required information and write reports detailing information factually, accurately and completely.
• Processes unit reports for statistics, crime analysis and documentation.
• Enters contact information from deputies into the Supervised Release Files for tracing drug and sex registrants.
• May appear in court to testify on accuracy of the documented reports.Telephone Report Unit Officer I
Knowledge of: Community structure, and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.
Ability to: Maintain accurate log of daily activities; read and use maps, phone books, and dictionaries; deal effectively with irate and agitated caller.
Telephone Report Unit Officer II
Experience: Six months of experience as a Telephone Report Unit Trainee with the County of Riverside, or six months of experience as an emergency dispatcher in a law enforcement agency.
Knowledge of: Community structure, and the relationship of law enforcement service to the community at large; correct written and verbal usage of English language.
Ability to: Maintain accurate log of daily activities; read and use maps, phone books, and dictionaries; deal effectively with irate and agitated caller.
Other Requirements
Candidates who meet the minimum qualifications will be required to complete a CritiCall exam prior to being considered for an interview. The exam will un-proctored online.
Previous experience providing customer service to the public over the phone, working in a criminal justice agency, and writing reports; competitive experience must be reflected on your application/resume.
Job Competencies
• Asks relevant questions and communicates clearly, factually, and concisely in both written and verbal format.
• Enters accurate and thorough information into the appropriate law enforcement system.
• Works cooperatively and builds effective relationships with other employees and the public.Contact Information For more information regarding the position, please contact the recruiter Andrea Evans at 951-955-3572 or via email at aevans@rivco.org .
