IT End User Specialist 1 (Finance)

The IT End User Specialist 1 provides essential support to end users on personal computers, networks, hardware, software, and peripheral devices. As an integral part of the IT support team, this role handles referrals from Tier 1 help desk support to resolve more complex technical issues, ensuring end users have functional and reliable systems. The IT End User Specialist I will install, configure, and maintain systems while ensuring compliance with organizational policies and security standards.

Key Responsibilities

• Receive escalations from Tier 1/help desk support, diagnose, and resolve standard technical issues related to hardware, software, and network connectivity.
• Collaborate with other IT teams to ensure comprehensive and timely resolution of technical problems.
• Install and configure software, apply hardware updates or patches, and ensure all end-user devices are functioning optimally.
• Set up and deploy new user workstations and accounts as needed, supporting smooth onboarding for new employees.
• Evaluate and resolve network connectivity issues and support communication systems to maintain uninterrupted service.
• Create and maintain documentation for workstations, systems, and support processes, ensuring consistent information for troubleshooting and maintenance.
• Ensure all systems, workstations, and devices adhere to organizational security policies and standards, maintaining data integrity and system security.
• Setup and maintain conference room and collaboration systems.
• Participate in compliance audits and implement corrective actions as required.
• Support IT asset tracking, including monitoring and recording hardware and software inventory.
• Complete necessary documentation accurately and thoroughly.
• Maintain a clean and organized work area according to 5S standards.
• Follow all Safety, Environmental, and Quality policies and procedures.
• Perform other duties as assigned to support the IT department's goals and objectives

Skills/Competencies

• Proficient in basic IT troubleshooting, hardware and software configuration, and network connectivity support.
• Strong verbal and written communication skills for effective interaction with end users and IT colleagues.
• Strong planning and organizational skills to effectively prioritize tasks, handle multiple issues, and maintain orderly documentation.
• Meticulous in documenting procedures, managing assets, and ensuring compliance with IT policies and standards.
• Ability to schedule and manage small projects or updates, ensuring timely resolution and minimal user disruption.

Qualifications

Required

• Education: Bachelor's
• Experience: 0 to 2 years of experience in IT support or related areas, with a focus on troubleshooting and user support.

About MacLean-Fogg

At MacLean-Fogg, you'll be part of a global manufacturing leader with a 100-year legacy of innovation and excellence. We partner with some of the world's most iconic brands to create high-quality fasteners, components, and engineered solutions for industries that shape the future. With the recent addition of Mallard Manufacturing, we've expanded into industry-leading gravity flow solutions for material handling. Here, your ideas and skills will make an impact-driving cutting-edge solutions, advancing sustainability, and helping build a better tomorrow. Join a collaborative team where your contributions matter and your career can thrive.

Why Join MacLean-Fogg?

At MacLean-Fogg, we are committed to supporting our employees with a comprehensive benefits package designed to foster growth, well-being, and financial security:

• Competitive Compensation: Rewarding your expertise and contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans with preventative care covered at 100%.
• Financial Security: 401(k) with company match and profit-sharing opportunities.
• Support for Growing Families: We provide paid parental leave to support all parents during important family milestones.
• HSA & FSA Plan Options: Flexible spending and savings options to help you manage medical expenses effectively.
• Wellness Perks: Tuition reimbursement, wellness equipment rebates, and mental health support through Spring Health, offering free therapy sessions.
• Life and AD&D Insurance: Peace of mind with coverage that protects you and your loved ones.
• Disability Coverage: Income protection during life's unexpected challenges, ensuring you feel supported.
• New Vehicle Supplier Discounts: Access exclusive savings on vehicles from leading manufacturers.
• Work-Life Balance: Flexible benefits tailored to meet your family's needs.

Diversity & Inclusion at MacLean-Fogg

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and is for compliance with certain record-keeping requirements. MacLean-Fogg is dedicated to fostering an inclusive and diverse workplace. We actively promote equal opportunity for all applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics. Discover more about your Equal Employment Opportunity rights as an applicant . If you require a reasonable accommodation to participate in our hiring process, please contact careers@macleanfogg.com .