Senior Escalation Engineer (Finance)

Job Description:

We are Omnissa !

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences . We integrate industry-leading solutions-including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance-into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values- Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value - we're growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we'd love to hear from you.

What is the opportunity?
As a Sr. Escalation Engineer, you will be responsible for the following:

• Analyze computer systems and data processing problems to implement and improve systems, contribute to the development and customization of applications, and optimize operational efficiency.
• Analyze customer business operations and end user requirements to determine and develop software solutions.
• Provide technical validation of sales opportunities ensuring alignment to success criteria, accounting for consumption.
• Drive the most complex and critical situations to resolutions for the customers including application configuration, and testing.
• Provide subject matter expertise for Mobile Device Management (MDM) module of the Omnissa Workspace ONE product.
• T roubleshoot networking protocols like TCP/IP etc. Perform packet captures at different nodes to determine the flow of traffic, network latency, packet drops and troubleshooting issues accordingly.
• Collaborate effectively with other cross-functional teams such as Product Development, Product Management, SaaS-Operations, Network-Operations, and/or Deployments and Professional Services to resolve customer issues effectively.
• Drive proactive customer interactions resulting in a higher rate of product consumption.
• Provide detailed root cause analysis (RCA) and technical documentation to optimize existing cloud platform.
• Enable customers to adapt Omnissa's Workspace ONE suite of products and technology and realize business value rapidly and successfully.
• Provide technical consulting for the implementation of Omnissa's Workspace ONE product per customer's business needs and technical use-cases.
• Mentor and deliver training to other technical staff on a wide range of technical topics like deployment and troubleshooting methodologies.
• Work with many teams with a high level of networking knowledge, technical consulting, and support.
• Work with team members from other disciplines and understand the impact of product design - the end-user computing work product on business processes and financial resources.
• Responsible for technical on-boarding and product adoption, product development feedback, knowledge-based article creation, and global team collaboration.
• Telecommuting permitted: work may be performed within normal commuting distance from the Omnissa office in Atlanta, GA.

What will you bring to Omnissa ? Employer requires at least five (5) of the following skills gained through industry experience:

• Networking, routing, and troubleshooting skills including protocols such as TCP/IP, SSL/TLS, HTTP, DHCP, and DNS, switching, load balancing, traceroute, iperf, dig, or curl
• Route-based or policy-based VPNs, configuring firewall rules and direct connect technologies
• Administration of cloud infrastructure such as Amazon Web Services (AWS), Azure, or Google Cloud
• Intelligence automation for reporting and automated solutions utilizing REST API-based services
• Maintaining stability and supportability of cloud solutions and architecting a hybrid cloud strategy that includes IaaS and SaaS
• Researching, troubleshooting, or resolving system issues or outages of application web-service such as IIS, hosting servers such as Windows and Linux servers, and database servers such as Microsoft SQL Server
• Third-party systems integrations such as Certificate Authority, SIEM tools with Workspace ONE product suite
• Virtualization technologies, centralized networking, security management, or End-User Computing
• Mobile and End-Point Device management solutions supporting iOS, Android, macOS, or Windows devices in large enterprise settings and troubleshooting issues utilizing devices-level logging such as ADB, Xcode, or scripting such as PowerShell, XML, or SQL.

Location: Atlanta, GA
Location Type: Hybrid
Education: Position requires a Master's degree (U.S. or foreign equivalent) in Computer Science, Computer Engg, Electrical Engg, Computer Information Systems, Information Technology, or a related technical/quantitative field, plus one (1) year of experience in Job offered or any occupation in which the required experience was gained or, alternatively, a Bachelor's degree (U.S. or foreign equivalent) in Computer Science, Computer Engg, Electrical Engg, Computer Information Systems, Information Technology, or a related technical/quantitative field, plus five (5) years of experience in Job offered or any occupation in which the required experience was gained.

Omnissa is an Equal Employ ment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:

Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.

US A ONLY: Disclaimer for US-Based Roles: This job requisition is not eligible for employment-based immigration sponsorship by Omnissa