Billing Supervisor- Repair (Finance)
Join TK Elevator as a Billing Supervisor-Repair in Atlanta and lead a dynamic team while making a difference in workplace safety!EDUCATION & EXPERIENCE:
- Minimum High school diploma or two-year certificate from college or technical school or equivalent professional experience is required.
- Associate degree or equivalent hours of college-level coursework plus professional experience is preferred.
- At least 4 years of experience within a related, financial, shared service, or professional business environment.
- Must have excellent computer skills, especially Oracle, Excel (spreadsheet), Adobe and Outlook programs.
- Understand, act on, and be able to write and communicate complex, professional instructions and correspondence.
- Prioritizing and multi-tasking, working well under pressure while paying close attention to detail to meet month-end financial deadlines.
- Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict timelines internal control protocols is essential.
- Individual will be able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate professionally, positively and effectively, verbally and in writing.
- Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
- Requires the ability to understand advanced arithmetic, and to speak and write in a clear, professional and understandable manner for internal/external relations.
- Able to deal with problems involving several concrete variables in standardized situations.
TK Elevator is currently seeking a Billing Supervisor- Repair located in Atlanta, GA.
Responsible for supervision of a staff of US Billing Coordinators and one Lead Coordinator to support the SLA and Quality deliverables of the Repair Billing Department. Develops process and drives best practices that align with corporate standard operating procedures, ensuring adherence to departmental SLA and SOPs. This role manages subordinate, nonsupervisory employees and carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, training of employees. Planning, assigning and directing the work of the department. Appraising performance and rewarding or disciplining employees per our best practices as well as addressing complaints, escalations and resolving problems.
ESSENTIAL JOB FUNCTIONS:
- Supervise, coach and support the efficiency of the Repair Billing Team, including the Lead role.
- Interview, hire and train all new personnel in the department.
- Hold individual one on one meetings at least monthly with all personnel to review performance and FY goal achievement and adherence; Identify and evaluate missed opportunities to utilize them as training and development tools, as well as promoting personal accountability.
- Where indicated hold documented coaching conversations to encourage performance and to document and work with Managers/HR on escalation of performance and disciplinary actions.
- Monitor SLA and quota deadlines for the department particularly at month end when determining the level of OT processing required and approving.
- Perform monthly quality audits to confirm accuracy and adherence to SOP principles for billable repair jobs.
- Delegate/reassign appropriate Appian and View Requests, as well as other tasks, to guarantee a seamless communication flow and an effective productivity rate.
- Review daily activity reports from Appian, View, and TFR, and coordinator statistics to confirm revenue tracking and billing responsibility completion within SLA.
- Research, make informed decisions, complete/delegate and follow-up on escalated requests within the team.
- Fulfill weekly quality audits to confirm accuracy and SOP principles for nonbillable repair jobs and verbalize report results on SSC and KPI calls.
- Contribute and approve "How To" training/documents via video and step-by-step directions for changed or improved processes.
- Provides timely responses to all internal and external e-mail correspondence and Appian general requests.
- Performs other duties as assigned.
