Supervisor, Accounts Receivable (Administrative)

Supervises, monitors, and ensures adherence to established practices for cash processing, collections, and trade deduction management. Provides leadership, training, and develops team members. Recommends process improvements to leadership. Partners with cross-functional teams to support company objectives. 

Essential Functions: Other duties, responsibilities, and activities may change or be assigned at any time.

• Provides guidance and support to the Accounts Receivable Specialists.
• Trains, coaches, and develops team members.
• Monitors customer and broker balances. Assists with the collection of past due items, disputes, customer post audits, and the interim/annual company audits.
• Escalates requests for assistance with backup and repayments.
• Assists the AR Manager with the extension of credit to customers.
• Provides month-end and ad-hoc reports.
• Processes manual invoices and credit memos.
• Fosters and builds relationships with internal and external customers.
• Engages and collaborates with key internal partners (Accounting, Sales, Trade and Customer Service) to explore efficiency improvements and embrace implemented process changes.
• Helps reconcile the A/R accounts and systems in conjunction with the Accounting Team.
• Recommends and assists with the development and implementation of new processes.
• Serves as department back up in absence of Manager.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals qualified with disabilities to perform the essential functions.

• Creates a vision for the future and leads planning and implementation to get there.
• Creates an environment that encourages and rewards teamwork and collaboration, both internally and externally.
• Whole problem solver. Implements solutions to solve root cause problems. Strong analytical skills.
• Ability to prioritize workload for self and employees.
• Strong written, oral and facilitation skills.
• Excellent listener. Empathetic to individuals concerns and directs necessary follow-up actions.
• Conveys information in understandable terms at all levels of the organization.
• Tactful communication in resolving issues and discrepancies.
• Strong technical skills in Accounts Receivable and systems integration.
• Strong competence of A/R integrated systems with ability to share learning with team.
• Excellent project management skills.
• Proficient in Microsoft Office Word, Excel and Outlook.
• Sets expectations, tracks results, and manages accountability.
• Ability to travel as business needs require.

Supervisory Responsibilities: 

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:

• High school and/or equivalent experience/training; an associate or bachelor's degree in business, accounting or related field is preferred.
• 5+ years progressive accounts receivable experience.
• 3+ years supervisory experience.
• A/R experience in food manufacturing or food brokerage industry strongly preferred.
• Knowledge of basic bookkeeping and accounting concepts and practices.
• Experience working in JDE or large ERP system.

Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone along with reaching. Specific vision abilities include close vision requirements due to computer work. Moderate noise, ability to work in a confined area, and ability to sit at a computer for an extended period of time are also included.

The policy of The Krusteaz Company is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law.

Get to know us:

• A people-focused company that cares: We're a 90-year-old company with the entrepreneurial spirit of a startup and a focused eye on the future. As a midsized, privately held company with a portfolio of beloved food and beverage brands, our people are the most important ingredient in our success.
• A valued and supported workforce: We place tremendous value in our employees and provide competitive pay and comprehensive benefits to ensure our employees can create the best life for themselves. Benefits include a top tier health insurance plan with lower-than-average employee cost share, generous PTO, 401(k) match, and more.
• An engaged and energized culture: At The Krusteaz Company, collaboration and ingenuity drive our fierce commitment to creating extraordinary product experiences that people love.
• A place to grow and make a difference: An entrepreneurial spirit has been at the core of our company since the beginning, attracting self-starters who are curious and love to learn and to share ideas.

Hybrid Work Model: At The Krusteaz Company, we have in-office "core days" of Tuesdays and Wednesdays where all corporate employees are expected to be onsite. Mondays, Thursdays, and Fridays are flexible remote days to allow for work/life balance. You may be asked to come in outside of a core day from time to time, based on business needs. We have found aligning our scheduled in-office days provides opportunity for employees to build connections and collaborate together.

Benefits: We are proud to offer generous benefits including comprehensive medical, dental, and vision insurance (starting at $60/month for employee-only coverage on the PPO Plan or starting at $30/month for employee-only coverage on the HDHP), 401(K) matching, 3 weeks of paid vacation, 10 paid holidays, 1 paid personal holiday, company provided life insurance and disability insurance, flexible spending account, healthcare saving account, voluntary accident insurance, voluntary critical illness insurance, and tuition reimbursement.

Salary Information: An employee in this position can expect a salary range between $76,785 and $122,858. We typically pay out between $85,000 and $108,000. The actual salary offered will carefully consider a wide range of factors, including internal equity, experience, education, certification, training, and location. All positions are eligible for additional incentives based on business performance.

We hope you'll take the time to get to know us!

The Krusteaz Company is not sponsoring new applicant employment authorization at this time, and please, no third-party recruiters.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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