Payment Operations Specialist (Finance)

Position Summary:

Support daily operations and transaction activities related to loan payments, including borrower payments, investor and participant remittances, and loan sale processing. Assist in maintaining operational accuracy by executing established procedures, identifying discrepancies, and working collaboratively with the team to ensure timely resolution. Maintain documentation and contribute to ongoing process improvements while supporting enhanced communication and transaction reporting.

Job Duties/Responsibilities:

Assist with processing incoming and outgoing payment transactions, ensuring they are handled accurately and securely.
Support daily reconciliation of payment transactions by identifying and communicating any discrepancies for resolution.
Work closely with Payment Operations Manager and financial analysts on secondary market activities including modifications, extensions, and other actions requiring investor concurrence.
Assist in tracking and reporting on key performance metrics, including departmental SLAs related to remittance processes.
Help maintain system data accuracy and support enhancement efforts by reporting issues and participating in testing of updates or improvements.
Provide administrative and operational support during loan sale transactions including document preparation, bid documentation, and communication with internal stakeholders.
Coordinate with internal teams to support the successful placement and tracking of loan participations.
Maintain and update departmental procedures and documentation to ensure accuracy and consistency in daily operations.
Contribute ideas for improving transaction processing efficiency and accuracy.
Support positive and professional relationships with internal and external stakeholders.
Represent Community Bank Shares Inc and/or its subsidiaries in a professional manner.
Perform other duties as assigned.

Required Skills/Abilities:

Strong attention to detail with basic mathematical aptitude; proficiency in Excel.
Effective verbal and written communication skills.
Willingness to collaborate and support team-oriented tasks.
Demonstrated organizational skills and ability to meet deadlines.
Comfortable using Microsoft Office Suite and financial software systems.

Education and Experience:

High School diploma or equivalent required; associate degree or relevant coursework preferred.
1-3 years of experience in commercial loan operations, payment processing, or banking support functions.
Ability to work effectively in a high-paced, high-volume environment.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Onsite work environments are climate controlled. ____________________________________________________________________________
Note:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.