Sales Operations Specialist (Finance)

Overview

HYDRATIGHT by ENERPAC TOOL GROUP - Who we are?

Enerpac Tool Group Corp. is a premier industrial tools, services, technology and solutions provider serving a broad and diverse set of customers in more than 100 countries. The Company makes complex, often hazardous jobs possible safely and efficiently. Enerpac Tool Group's businesses are global leaders in high pressure hydraulic tools, controlled force products, and solutions for precise positioning of heavy loads that help customers safely and reliably tackle some of the most challenging jobs around the world. The Company was founded in 1910 and is headquartered in Milwaukee, Wisconsin. Enerpac Tool Group common stock trades on the NYSE under the symbol EPAC.

Hydratight is a global provider of specialized on-site service solutions that deliver unrivaled levels of safety, reliability, and performance across a vast array of industries and applications. Hydratight services are focused on achieving and maintaining asset integrity, reducing the operational cost and improved safety for its customers.

For further information on Enerpac Tool Group and its businesses, visit the Company's website at https://www.enerpactoolgroup.com/ .

Summary - basic function of the role

The Sales Operations Specialist supports the assigned branch location and/or vertical market and is responsible for supporting Account Managers and the commercial team. The incumbent responds to customer questions, processes orders, and manages order status through closure. They build rapport with customers by providing superb communication and customer service. Success is measured by achieving monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.

Work Schedule: Monday - Friday

Location: In-office Monday - Thursday, Friday optional work-from-home

320 Deerwood Glen Dr.

Deer Park, TX 77536

Job Duties and Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Support the outside sales team to meet or exceed sales goals by processing orders as assigned or by direct customer request.
• Ensures internal and external customer satisfaction by effectively managing the order process from order receipt to deliveries and returns.
• Enter, update and maintain detailed and accurate records and order documentation.
• Support all commercial opportunities by providing administrative support and coordinating pre- and post- sale activity with relevant entities:
  • Externally between the Customer and the Commercial Team
  • Internally between the Commercial Team, Technical Services, Product Operations, Asset Management, and Finance.
• Create, input, enter, submit, file and maintain quotations, contracts, orders, invoices and/or other various files and records.
• Proof, review, or fact-check all records, documents, and customer communication for accuracy.
• Maintain knowledge of current product pricing learning new product information as required.
• Provide Commercial Team with additional sales support as necessary.
• Establish, maintain and enhance all inter-departmental relationships.
• Support all regional commercial strategies by coordinating larger or more complex projects with commercial management team as required.
• Answer customer inquiries in a timely manner; via phone and email.
• Manage order status and progress to ensure customers are invoiced timely and accurately.

Skills and Competencies

• Highly technical with ability to demonstrate a broad range of products
• Must be results-oriented, self-motivated and able to work in a team environment
• Ability to multi-task and adapt to schedule changes
• Strong organizational skills and attention to detail
• Exceptional phone and interpersonal skills with ability to communicate effectively (written/oral) with diverse group of business partners: Customers, Executives, Management, Co-workers, Vendors and Suppliers
• Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system
• Strong customer service and problem-solving skills are preferred
• Knowledge and experience in Oil & Gas and Industrial industries is a plus

Education and Experience

Associate degree in business, sales, or a similar field, Bachelor's degree preferred; or 3 or more years Sales, Sales Support or Customer Service; or equivalent combination of education and experience.

Physical Demands

Employee may have to lift documents/work materials up to 30 pounds in weight. Employee may have to lift tools up to 100 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to remote sites. This can include occasional ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee can work in front of a personal computer and telephone for long periods of time. Will have repetitive motions that include the wrists, hands, and/or fingers.

Work Environment

Primary work environment is temperature-controlled office setting or a typical warehouse environment but may also be visiting different customers where following appropriate safety protocols at the location would be required. While in the warehouse or visiting customers, employee may be exposed to high/low temperatures, outdoor elements (such as precipitation and wind), high levels of noise, hazardous conditions, poor ventilation, small and/or enclosed spaces, or adverse environmental conditions.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Direct Reports

N/A

Key External Contacts/Clients

Account Managers

Customer Focused Relationships

Shop Technicians

EEO Statement

Enerpac is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. We are committed to creating an inclusive environment for all employees and applicants and encourage candidates of all backgrounds to apply.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please reach out to us at: recruiter@enerpac.com

If you're looking for a unique, exciting career with variety and potential for growth, Enerpac Tool Group offers challenges and rewards for people on a global scale.

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