PATIENT CARE COORDINATOR - AUDIOLOGY (Healthcare)

The Patient Care Coordinator is responsible first and foremost for setting the tone of customer care when patients are being processed through the department. Monitors customer service in the front office. Responsible for admitting new patients, incoming calls, daily attendance records, data entry, departmental transcription, inter-departmental communications, scheduling for the department, and clerical responsibilities for the department and the Director.
Familiar with operating procedures and specific department procedures. Fills in for the office manager as needed. Schedules appointments from all referral sources in a timely and efficient manner. Provides proper admission/readmission of patients. Computer-generated correspondence has minimal errors. Continuously prioritizes tasks at hand. Ensures information requested is routed to the proper source. Ensures daily schedule stays full with patients. Departmental data such as admitting patients to the Audiology system is complete and accurate. Confirms next-day appointments accurately and in a timely manner. Checks mail and package deliveries. Handles entering cash transactions. Tallies all transactions electronically and routes to patient accounting daily. Receives all incoming phone calls to the department and forwards calls to the appropriate person or takes messages. All phone calls are handled promptly and responsibly. Works with other departmental staff to coordinate job functions between other clerical staff, technicians, and receptionists as necessary. Performs minor hearing aid repairs. Sells hearing aid supplies and related accessories. Performs other responsibilities as assigned.

This position requires endurance to perform tasks over long periods of work hours and the ability to perform essential functions without posing a "direct threat" in the workplace. Must be able to lift 25 lbs.