Customer Success Rep (Creative Design)
Customer Success Rep
Come Join Us!
From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.
Start your journey with OBE and help us build the future.
What You'll Get to Do
The Customer Success Rep is focused on providing post-land support for Premier accounts across our GGS (Metal and glass) business and reports to the Customer Success Manager.
This role is perfect for an individual who is organized, leader, and has customer management skills. A vital member of the Customer Success Team, this is an opportunity to build a career with an industry leader.
This role can be remote but you must live in the Northeast Region or Central Northeast Region of the U.S.. 10-25% travel is required
Job responsibilities include:
- Provides extensive post-land support for Premier Accounts across our GGS business, both architectural aluminum and glass.
- Engage with customers actively and consistently throughout order processing and delivery to drive customer satisfaction.
- Drives adoption in assigned accounts, providing basic technical support to ensure customer satisfaction.
- Resolves customer issues, escalating issues when other internal stakeholders are needed.
- Engages Customer Service Reps, Estimating, Project Management, Engineering, and Operations when appropriate.
- Identifies opportunities to expand with add-on buys.
What We Are Looking For
- Bachelor's Degree or equivalent work experience preferred
- 5+ years of experience in customer service, project management, and/or sales
- Experience working with large, complex organizations preferred
- Experience in the glass & glazing industry, construction or building products
- Results oriented, ensuring we deliver on existing commitments while also working to continuously improve relations with customers
- Strong written and verbal communications skills to all levels of an organization
What OBE Offers You
- Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
- Work-life balance – PTO and holidays, including floating holidays you can choose
- Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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