Commercial Plumbing Team Lead (Construction)

Lee Company offers complete facility solutions services of HVAC, plumbing, electrical, and preventative maintenance for commercial facilities throughout Tennessee, Alabama, and Kentucky. Our incredible team has built their reputation on trust, honesty, employee safety and excellence since 1944.

Summary of Job:

To provide leadership through positive mentoring of the service technicians. Also aids in support of Service Manager, dispatch, and Commercial Sales.

Education and Experience:

• High School Diploma or GED
• Journeyman's Licenses
• 5 Years of Plumbing Experiences

Skills and Abilities:

• Technical Knowledge: Keep technical knowledge up to date on equipment and concepts; when presented with a problem, knows what to do, why, and whether to repair or replace; search out and read applicable manuals, belong to and participate in technical organizations to improve technical knowledge.
• Training: Training of technicians includes on-the-job, classroom, and vendor training. This training will include work in areas of communication, trade-specific fixtures and equipment, and any other areas that might need development to grow individual techs and the group as a whole.
• Safety: Team Leader will lead and facilitate safety meetings/toolbox talks. The team leader will also abide by all Lee Company safety rules and policies as well as all customer rules and policies. Any instruction, teaching, and promotion of a safe work environment will be first and foremost. \
• Sales Assistance: Aids in providing sales with the correct model numbers, parts list, and time needed to complete the job. This position will also alert and assist in finding/creating new sales opportunities.
• Customer Service Responsibilities
• Team Leader will:
  - React quickly to customer concerns and needs
  - Constantly seeks value-improvement opportunities
  - Manages difficult or emotional customer situations
  - Responses to requests for service and assistance
  - Solicits customer feedback to improve service
  - Meets commitments
  - Upholds a professional image, job site, and working space.
• Leadership: Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Ethics: Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
• Professionalism: Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management and customer direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
  Verbally clearly communicates to all parties related to service project (management, billing, sales, customer, etc.)

Company Perks & Benefits:

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn't just about your physical health; it's about your finances, career, community, and relationships too. We don't just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus on-site and mobile health clinic services.
• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.
• Community: Company-supported volunteer opportunities to make a real impact.
• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.
• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

At Lee Company, you will be among the most knowledgeable and experienced trade experts in the country. We offer competitive pay, full benefits, paid training, and opportunities for growth.

If you have a desire to serve and a passion for excellence, apply today!

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer.  Candidates must be legally authorized to work in the United States.  At the time of hire, employees will be required to provide proof of employment eligibility.