Crisis Case Manager Lead (509) (Personal Services)

Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Crisis Case Manager Lead to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Crisis Case Manager Lead (509)
Hanford, CA

Under minimal supervision, as an integral part of a treatment team, the Crisis Case Manager Lead is responsible for intake and needs assessment, arrangement and coordination of comprehensive services, referral to treatment and recovery services, monitoring and evaluation of progress and changing needs and advocacy. The Crisis Case Manager Lead offers their community outreach abilities and extensive knowledge of community resources and support as a primary means of assisting the crisis team in efforts to prevent re-hospitalization and to promote stabilization. Crisis Case Manager Lead will monitor and provide assistance to Case Managers and upper management under a combination of administrative/office duties and field work.

How will I contribute
May plan, organize and direct the work of professionally trained case managers formulating and carrying out treatment plans or complex specialized services assignments.Monitor and assist Case Managers with client and community provider support utilizing a crisis intervention/mediation and problem-solving approach.Provide various non-clinical Case Management services to SMIs.Assist clients who were provided crisis intervention to develop a post-crisis/OP engagement plan By providing resources and linkage assistance to community support services. Complete all documentation within 24 hours.Act as liaison between consumer/consumer family and crisis response team.Communicate pertinent information, both in writing and verbally to supervisor or Designee.Transport clients when approved by supervisor.Provide linkage and consultation services related to community resources, requests for general information about our services, and in response to client requests for access to services (i.e., screenings). Work closely with the Crisis Care Coordinators, Peer Support Specialists, Clinicians and the Person Served to prevent re-hospitalization and promote stabilization.Weekend and evening hours will be required to meet program needs.Assist clients in the navigation of agency referrals that could provide resources to prevent re-hospitalization. Familiarity with and adherence to compliance with the code of conduct and the requirements of the compliance program are elements of performance evaluations and conditions of employment.Review crisis roll-over emails daily to identify individuals in need of post crisis follow up services and provide linkage to mental health services, and other community resources, by meeting the 72-hour follow-up requirement. Develop and maintain Resource Binder. Familiarity with the M-TAC screening tools for crisis assessment, Dispatch and Triage and Safety Planning. Maintain accurate and timely records of post crisis follow up and open access screenings by updating post crisis and screening logs. Maintain detailed log(s) related to post-hospitalization linkage efforts. Coordinate with community partners to identify and attend various outreach events.Achieve four hours of cultural competency training each fiscal year. Achieve advanced competence in using our electronic record keeping system. Includes but is not limited to the following: a. Use of SmartCare; b. Effective documentation of services provided; c. Competence in using assigned laptop at remote locations; d. Effective use of One Point, the electronic timecard system. May encounter risk of working with persons with SMI (serious mental illness) that may include, but not limited to persons in mental health crisis, persons that may be intoxicated or impaired by drugs or alcohol, persons who may be DTO (danger to others), DTS (Danger to Self), or GD (Gravely Disabled). If such situations arise, staff will be required to call local emergency personnel to help deescalate the crisis, use crisis intervention techniques, and consult with supervisor as soon as practically possible.

What I bring
High School Diploma (or Equivalent)4 years of experience in behavioral health case management, with at least 1 year in a leadership, mentoring, or senior-level role; or comparable quantitative field or equivalent related work experience.Knowledge of how to work effectively in harm reduction environment. Knowledge of cultural and socio-economic factors that inform service provision to persons with mental health and cooccurring disorders, and community resources that will be utilized by clients.Effective data entry skills using various electronic systems while maintaining the integrity and accuracy of the data. Strong verbal and written communication skills to explain to s, family members and friends and professionals the case and care plan and maintain good case records. Critical thinking and problem solving to determine the best care plan for each after assessing s, analyzing notes from health care and social workers. Ability to react appropriately to emergency situations. Ability to work independently and effectively collaborate with a team.Action oriented. Strong problem-solving skills. Excellent organizational skills, ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks. Flexible and reliable. Compassionate and able to relate to different s with various needs.Preferred Skills /Experience: Bachelor's degree in behavioral science/social services or related. Bilingual in Spanish. Previous leadership experience.

The Benefits
Medical, Dental, Vision Insurance
Life and Long-Term Disability Insurance
401k plan
Vacation time
Twelve (12) Paid Holidays
Education Reimbursement Program up to $1000 per year
Referral Program
Employee Assistance Program
An environment of like-minded people reaching for the same goal
Serving the underserved community
A sense of purpose

Who We Are
Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each persons worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.