Technology Support Representative (Information Technology)

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans -  401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Technology Support Rep. using their technical knowledge and experience with machine control, site positioning systems, and the associated software is responsible for increasing customer knowledge, skills, and customer success with our construction technology products.  This person will work in cooperation with our machine sales representatives and Technology Sales Reps. in a manner that reflects the company's vision of working as “One Professional Team.”  This person acts as the main contact and first line of support for customers regarding the construction technology product lines we represent.

Pay Range:  $74,662.60 - $102,661.39 Annually 
Pay range is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Build strong customer relationships based on service, expertise, and overall value with customers
• Offer post-sales support services, including onsite training and/or consulting
• Promote, support, sell, and renew customer support agreements and extended warranties
• Provide training to customers on construction technology products functionality and usability
• Provide customer support on all guidance and software products, providing phone support as well as on-site troubleshooting as required
• Tracks and reports product problems to management and manufacturers
• Submit and follow up on customer support cases to ensure they are completed efficiently
• Serves as the on-site support representative as necessary for projects such as 3D paving
• Maintains company standards regarding p-card reporting and record keeping
• Serves as the technical expert for troubleshooting and use of these systems
• Serves as the application software expert and helps ensure customers are receiving full benefits from their investments
• Acts as technical contact for external and internal customers (phone and walk-in)
• Facilitates internal and customer acceptance of these products by being a reliable source o information on these products
• Acts self-sufficiently in finding technical information from a variety of sources
• Effectively communicates complex technical issues to non-technical external and internal customers
• Applies an understanding of survey practices and procedures
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Bachelor's Degree in Business, Engineering, Electronics, Information Technology, or an equivalent combination of education and experience
• 5+ years' experience with CAT, Trimble, or related technology field
• 5+ years customer service experience
• 5+ years technical or mechanical experience

Additional Eligibility Requirements:

• Must be able to obtain MSHA and OSHA certification for working at mine sites
• Valid Driver's License

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 70 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Knowledge of full line of technology products
• Ability to work well under pressure
• Ability to work independently and with minimal supervision
• Understanding of survey practices and procedures
• Intermediate knowledge of Microsoft Word, Excel, and PowerPoint
• Intermediate knowledge of SIS (network, web, and stand-alone versions)

Work Environment:

• Noise: Moderate
• Indoors and Outdoors
• Willingness to work in all types of weather and in underground mines

Travel Requirements:

• 25%-50%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.  

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

 

#WMISC

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Service