Customer Service Supervisor (Administrative)
Customer Service Supervisor
What you will do
Under general direction, lead/guide Customer Service Representative(s). Resolve routine customer service issues/escalate to manager when necessary. Assist in Customer Service Operations. Controls daily input and output of customer orders to the production floor and transportation.
How you will do it
Supervise employee(s) and ensure that they are familiar with Company rules and regulations. Administer the health, environmental and safety program in the work center; enforces health, environmental and safety standards, work practices and housekeeping.
May be involved in the recruitment, retention, counseling/discipline, performance assessment and termination of employees under area of responsibility.
Instruct and train personnel to perform work assignments efficiently and safely.
Assign work to meet daily manufacturing requirements.
Attend applicable meetings pertinent to the department in lieu of manager.
Interact with internal and external customers to relay their needs and communicate the expected results back to the customer.
Answer incoming customer calls and use independent judgment to take necessary action.
Manage specific customer accounts and the needs associated with those accounts. To include order processing, monitoring orders for accurate information, and benchmarking.
Monitor loads and orders to ensure on time delivery.
Log/track Customer Concerns.
May perform customer visits.
Performs any other duties assigned.
What we look for
Required
Bachelor's degree in Business, Communications, Supply Chain, or related field
3+ years customer service experience in a manufacturing environment or equivalent experience
2+ years supervisory experience preferred
May need to work extended/flexible work hours
Preferred
Excellent people and communication skills
Bilingual a plus
Microsoft Office Suite (primarily Excel)
What you get:
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide market share leadership
- HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
- Clarios has been recogizned as one of 2024's Most Ethical Companies by Ethisphere. This prestigious recognition marks the second consecutive year Clarios has received this distinction.
Who we are:
Clarios is the force behind the world's most recognizable car battery brands, powering vehicles from leading automakers like Ford, General Motors, Toyota, Honda, and Nissan. With 18,000 employees worldwide, we develop, manufacture, and distribute energy storage solutions while recovering, recycling, and reusing up to 99% of battery materials—setting the standard for sustainability in our industry. At Clarios, we're not just making batteries; we're shaping the future of sustainable transportation. Join our mission to innovate, push boundaries, and make a real impact. Discover your potential at Clarios—where your power meets endless possibilities.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
