Location: Crawfordsville, IN Salary: $46,500-$55,000
Be part of the story. We're seeking a Customer Account Specialist to join our growing team and support key customer relationships with care, accuracy, and efficiency. What You'll Do:
Manage complex book manufacturing and fulfillment projects independently
Coordinate production schedules and ensure order accuracy across multiple facilities
Determine materials, scheduling, and outsourcing needs for each job
Support pricing requests, RFPs, and front-end job engineering
Partner with internal teams to resolve issues and keep projects on track
Mentor new team members and support quality improvement efforts
Analyze workflows and suggest process improvements
What You'll Bring:
Degree preferred, or 2-4 years of experience in a production, customer service, or account coordination role
Solid understanding of manufacturing or fulfillment systems and related software
Strong communication and problem-solving skills
Ability to manage multiple priorities and meet deadlines
High attention to detail with a proactive mindset
A collaborative spirit and comfort working across departments