Third-Party Administrator Relationship Manager (Finance)

JOB DESCRIPTION

The Third-Party Administrator (TPA) Relationship Manager is responsible for managing the strategic, operational, and service relationships with multiple TPAs within Chubb/Combined as well as actively seeking new potential relationships. Serve as subject-matter expert on partner contract terms, service-level agreements (SLAs), and high-level processes. Assist with complex escalations, service issues, project prioritization, and collaborating with TPAs on solutioning issues for our clients in a way that maintains our organization's brand integrity while leveraging partners' resources. This role will interact closely with sales, legal, compliance, and various internal and external partners.

RESPONSIBILITIES

• Own stewardship of all assigned TPA business relationships
• Seek out potential new partnerships to offer improved or new services to our clients, solutions to current functional gaps, or drive competition
• Shepherd and coordinate new relationships with TPAs through necessary channels, contract negotiations, and risk review
• Assist with complex service issues, escalations, and additional coordination for assigned TPAs
• Effectively partner across Chubb/Combined in order to drive resolution to complex service issues
• Ensure TPA execution of services, technology, and work products align with expectations, and ensure appropriate penalties are assessed if needed
• Create and maintain profiles of assigned TPAs which outline services, fees, strengths, weaknesses, and when each would be recommended
• Assist with coordination of onboarding of new clients to TPAs
• Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified or new processes are created.
• Establish and maintain sufficient strategies, measurements, and reporting for TPA effectiveness, efficiency, and performance
• Reconcile, track, and balance all assigned TPA invoices to ensure accuracy of billing and payments
• Ensure successful onboarding of new vendor partners through coordination of Third Party Information Risk Management (TPIRM) and Third-Party Cyber Risk (TPCR) processes
• Validate all TPA partners maintain and provide standard data security reporting, such as System and Organization Controls (SOC) and Standardized Information Gathering (SIG) Lite
• Serve as subject-matter expert of partner services, including contract terms, fees, processes, and SLAs, including facilitating meetings with impacted business areas to ensure TPAs are delivering satisfactory performance and adjusting as needed
• Understand Chubb/Combined operational processes and internal client needs
• Communicate TPA partner deliverables, results, updates, and changes to relevant stakeholders
• Collaborate with TPAs on enhanced or new functionality to meet business or client needs
• Maintain project and enhancement list for each TPA partner and own prioritization, including coordination with impacted business areas
• Represent TPA interests within Chubb/Combined
• Represent TPA team as needed, such as representing for organizational projects, testing, and other initiatives
• Support compliance needs and risk audits as needed
• Attend TPA onsite visits and participate in all mandatory in office training, meetings, etc.
• Approach role with a continuous improvement mindset, looking to identify and implement organizational process solutions
• Perform other duties as assigned

SKILLS AND COMPETENCIES

• Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach
• Ability to structure and manage work across multiple functions & locations
• Ability to influence and build consultative, trust-based relationships
• Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
• Ability to research and solve problems with moderate supervision
• Ability to prioritize and manage customer and partner expectations accordingly
• Solid project management skills with focus on problem solving
• Ability to multi-task in an extremely fast paced environment

EDUCATION AND EXPERIENCE

• 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
• 3 years of group benefits insurance industry experience preferred
• Experience working with Compliance, Risk Management, Procurement, and Data Security is a plus
• At least 3 years with direct experience managing an insurance TPA relationship
• Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint

ABOUT US

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

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