Reception and Administrative Coordinator | KVNY (Administrative)
Position Summary
Clay Lacy Aviation is looking for a strong Reception and Administrative Coordinator to join our team. The ideal candidate must have a pleasant attitude and excellent phone demeanor. The Reception and Administrative Coordinator must work well handling a high volume of calls and should be comfortable and able to answer questions relating to Clay Lacy Aviation. This position will also assist maintenance managers with clerical duties and will report to the Executive Assistant to the Chief Business Officer, Product Support.
If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.
- Schedule: M-F, 6:30am to 3:30pm
- Location: KVNY
- Compensation: $20.00 - $28.00, This position includes comprehensive medical, dental, and vision benefits.
Duties and Responsibilities
- Answering all inbound phone calls and transferring them to the recipient.
- Overseeing LAWA gate operations by adhering to airport entrance and exit regulations and requirements
- Clerical and administrative support for Clay Lacy Departments residing in Building 9.
- Assists Quality Control Department with organizing, filing and tracking personnel training records.
- Assists Quality Control Department with onboarding new personnel.
- Assists Quality Control Department filing repair station records.
- Assists Quality Control Department with other required tasks.
- Coordinating lunches for Maintenance staff
- Order office supplies
- Stock office supplies
- Book travel arrangements for maintenance department
- Data Entry
- Ensure front desk is kept neat and organized
- Oversee badge administration
- Responsible for overseeing the uniform program
- Ensure that all snacks are fully stocked and replenished in required offices and conference rooms
- Other tasks and duties as assigned.
Competencies and Skills
- Create strong customer relations and deliver customer-centric solutions.
- Take on new opportunities and challenges with a sense of urgency and enthusiasm.
- Work collaboratively with others to meet shared objectives.
- Communicate a clear understanding of the needs of varied audiences and modes.
- Gain the trust and confidence of others through honesty, integrity, and authenticity.
Position-Specific Skills
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Ability to handle multiple lines while maintaining efficient operations.
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Proficient in Microsoft operating system and Microsoft Office Suite.
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Great organization skills
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Flexible working hours.
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Good oral and written communication skills, bilingual is a plus.
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Must have excellent phone etiquette.
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Good at problem solving.
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Punctual, detail oriented, proactive and a self-starter.
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A true desire to satisfy the needs of others in a fast-paced environment.
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Comfortable sitting for long periods of time.
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Experience with Skype for Business is a plus
Essential Job Functions
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Able to comply with all safety requirements necessary to perform the job safely.
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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
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Pass pre-employment drug testing and background check
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Provide excellent customer service to both internal and external clients at all times.
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Complete Clay Lacy Aviation and other job-related training.
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Strong interpersonal and communication skills, direct interface, over telephone and in writing.
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Ability to make decisions with multiple objectives and implement them in a safe, efficient manner.
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Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
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Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.
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Ability to work without direct management supervision.
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Must be able to reason, analyze, and solve problems.
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Must be able to communicate clearly with clients, leadership and others.
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Basic computer skills.
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Must have basic math skills.
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Always work safely and effectively.
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Must work well with others.
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Must be able to prioritize and multitask in a distracting environment.
Required Education and Experience
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High School diploma or equivalent.
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A minimum of 2 years of Customer service experience is required.
**Must pass pre-employment drug testing and background check.
Benefits
We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.
Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.
Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.
Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.
Equal Employment Opportunity (EEO) Statements
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
