Empire Southwest LLC

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Parts Sales Representative II (Finance)



JOB DETAILS:

Shift

1st/Day Shift

Location

On-Site

Schedule

Standard work schedule to be provided by leader.

Salary Range

$22.34 - $26.18 Per Hour

JOB SUMMARY:

Assist clients by accepting parts orders and processing them in the most expedient, efficient manner.

ESSENTIAL FUNCTIONS :

  • Acknowledge clients. Set an example of good client relations and intra-company cooperation.
  • Write Parts Sales Orders (PSO).
  • Process parts warranty returns.
  • Maintain knowledge regarding products and manufacturers.
  • Process unusual and complex orders to meet clients' needs.
  • Receive mail-in purchase orders and confirming purchase orders. Make verbal and written quotations to the client.
  • Use the client account list when processing open account parts orders.
  • Process cash sales, credit reports and cash settlement reports.
  • Accept credit returns from clients and after-hours parts calls.
  • Build hoses for clients as needed.
  • Keep current on Service Letter updates.
  • Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

ADDITIONAL RESPONSIBILITIES:

  • Assist Parts and Service Sales Representative with all parts related questions or problems. Provide sales leads as they occur.
  • Assist in all departmental duties. Maintain a working knowledge of Parts Department functions. This includes: Locate and price PSO's; pick, pack, back order, receive and ship a parts order; operate Parts Will Call; Accept Service Department orders; and operate computer terminal.
  • Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES :

  • Must have interpersonal skills sufficient to assist clients and employees in a professional manner.
  • Knowledge of Caterpillar and/or Allied Parts reference sources.
  • Sales techniques sufficient for recommending additional parts needed.
  • Knowledge of Caterpillar and/or Allied parts, client operations, client transportation methods and Parts Department procedures and policies relating to Parts Sales Orders and Credit Memos.
  • Knowledge of Parts Exchange components, Caterpillar and Allied product lines and applications, and parts related work areas and their functions.
  • Demonstrated proficiency in using DBS, SIS, Antares, and other computer programs in the performance of the job.
  • Proficient in Cash and Credit Report/Cash Settlement.
  • Knowledge of Parts Expediting, Service Letter updates and cores for Warranty.
  • General Microsoft Office skills.
  • Must be able to meet all safety requirements for applicable safety policies and use of all required safety equipment.
  • Must have acceptable attendance to meet all company standards and requirements.

EDUCATION AND EXPERIENCE:

  • Proof of high school diploma or General Education Degree (GED).
  • Previous experience in all Parts Department areas preferred.
  • Minimum 1 years' experience in Parts Sales or a similar industry.
  • Completion of Caterpillar's Parts Pro or similar industry related training.
  • Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear.
  • The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
  • The employee is regularly required to lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 60 pounds.
  • Specific vision abilities required by this job include close vision.
  • This position is designated as a "Safety-Sensitive Position". A Safety-Sensitive Position includes tasks or duties that EMPIRE in good faith believes could affect the safety or health of the employee performing the task or others.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
  • The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
  • The noise level in the work environment is usually office moderate.
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