Loan Servicing Clerk II (Finance)

POSITION TITLE: Loan Servicing Clerk II
FLSA STATUS: Non-Exempt

SUMMARY:
Responsible for daily monitoring of the Loan Servicing email box, reviewing annual escrow analysis, processing loan maintenance functions, various other loan servicing functions and working with customers, both internal and external, to provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS:
• Monitor the Loan Servicing email box and assign tasks out to team members, as applicable, ensuring requests are handled timely, as well as providing guidance on assigned tasks
• Monitor internal audit processes and ensure deadlines are met
• Monitor forced placed hazard and flood policies
• Follow through to resolve any issues that may have an adverse effect on the borrower in a timely manner
• Review system generated escrow analysis annually for accuracy and enter notes on the loan account in the core system explaining any surplus/shortage. Answers questions regarding changes to monthly payment due to analysis.
• Route loan documents and mail; which includes sending insurance policies to Nautilus to be imaged, Uniform Commercial Code (UCC)'s, escrow analysis and delivery of daily outgoing interoffice mail to mailroom
• Process UCC continuations as needed, update rate index weekly, and update loan accounts on core computer system as needed
• Assist with incoming customer calls, provide research and support services for customer contact (internal and external) regarding payments, balances, insurance and tax disbursements
• Coach and mentor other loan servicing clerks
• Primary back up to the Loan Servicing Supervisor on duties when needed
• Provide back up for the escrow disbursements on accounts including both taxes and insurance, if staffing resources are insufficient to meet the requirements

JOB REQUIREMENTS:
• High school diploma or equivalent required
• Bachelor's degree preferred
• Prior experience in banking and/or loan servicing

KNOWLEDGE/SKILLS REQUIRED:
• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to perform effectively in fast-paced environment
• Knowledge of Microsoft Office products, especially Word and Excel

PHYSICAL AND MENTAL QUALIFICATIONS:
• Standing, walking, bending and stooping required
• Must be able to sit at a desk for long periods of time and use a computer
• Must be able to occasionally move or lift up to 10 pounds
• May be asked to work supplemental hours periodically
• Limited travel required occasionally during and after business hours