Warranty Administrator 

The warranty administrator is responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise. The warranty administrator handles the shipment of defective parts, arranges for the delivery of replacements or receipt of credit, keeping an accounting of transactions, and handling all warranty requests in compliance with both company standards and legal requirements. 

Candidate should possess strong organizational skills to ensure that all warranty paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as this role communicates frequently with vendors and manufacturers to ensure claims are completed in a timely, efficient manner. Candidate must also possess basic computer knowledge and good clerical skills. 

Warranty Administrator

$22.00-$25.00 DOE

Monday-Friday

Great Benefits!

Essential Functions: 

• Possess intermediate computer skills, including knowledge of Microsoft Excel and Outlook, with a willingness to learn new applications 

• Possess effective communication skills with an ability to work well with others and in a team environment 

• Possess a strong attention to detail 

• Maintain and manage workload in a fast-paced work environment with an emphasis on multi-tasking and organization 

• Be professional and hard working with a customer-friendly approach to service 

• Have a professional personal appearance 

• All applicants must be able to pass pre-employment screening (drug & background) 

Competencies: 

• Customer/Client Focus 

• Attention to Detail  

• Time Management 

• Communication Proficiency 

• Team Oriented 

Responsibilities: 

• Organization of details with service personnel in other branches on all aspects of warranty process 

• Follow multiple manufacturer warranty policies and procedures acknowledging frequent updates and changes 

• Clarify warranty information before repairs are completed upon request, confirm that each repair detail is properly documented and falls under specific coverage guideline 

• Process claims within a timely manner for multiple branches, following up on status and resubmitting details as requested until payments are received 

• Forward requests for parts return to service departments and assist with inventory lists of failed parts 

• Review closed invoices for multiple branches for accuracy each day 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Work Environment/Physical Demands: 

• Most working hours are spent sitting down and working on a computer. 

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed. 

• Answering the phone and speaking with customers and employees.  

• The noise level in the work environment is usually moderate but is right off the shop floor so can occasionally be loud. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds. 

Position Type: 

This is a full-time position. 

Preferred Experience/Education:  

• Previous experience working with warranties in automotive or construction industry preferred.  

Benefits: 

• Health, Dental, Vision, Life & Disability Policies 

• Employee Discounts 

• 401K Plan with Company Match 

• Flexible Spending Account 

• Paid Holidays & Vacation 

• Training & Advancement Opportunities 

Pre-Employment drug screens & proof of employment eligibility (E-Verify) are required for any position offered.