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Riverview Bank

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Special Assets Representative I or II (Security)

You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us – it's about you! We are looking for team members with vision, leadership, and that special can-do spirit. Riverview Bank strongly believes in investing in our team members, and in the communities we serve.

SUMMARY

Responsible for notifying customers with delinquent accounts and working with them to secure timely payments; also responsible for the documentation and tracking of collection efforts.

The salary for this role will be between $21 and $30 an hour. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards

ESSENTIAL DUTIES:

Computer inquiry and data entry.
Contact customers with delinquent loan accounts by telephone and/or mail to ascertain the circumstances causing the delinquency and to establish payment arrangements to resolve the delinquency.
Maintain positive relations with all customers through sensitivity, tact, frankness and diplomacy.
Assist customers in resolving any problems involving discrepancies in their loan account.
Evaluate and recommend most efficient application of funds (i.e., principal, interest, escrow, late charges) from irregular payments.
Evaluate and recommend potential non-standard repayment options to protect interests of Bank.
Document all collection actions taken, maintaining records and account files.
Adhere to FHLMC guidelines for servicing delinquent accounts as noted in the Sellers Servicer Guide.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Coordinate all related issues (i.e. taxes, insurance, construction LIP status) with other department staff.
Assist with completion of monthly department reports.
Assist with investigations of credit bureau disputes.
Participates in and completes training objectives with passing scores.
Follow all Riverview policies and procedures.
Other duties may be assigned.

RELATIONSHIPS:

Daily contact with Supervisor to receive direction and interpretation of existing and new procedures.
Daily contact with customers in sensitive financial situations requiring professionalism, tact and diplomacy.
Frequently confer with branch managers and staff in tracking payments and/or delinquent customers.
Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information.
Occasional contact with members of professions with whom the incumbent must consult from time to time (i.e., borrowers attorneys, accountants, and other financial intermediaries). Contact with the Bank's attorney requires supervisor approval.

QUALIFICATIONS

To perform this job successfully requires a higher level of independent problem solving to perform all essential duties. The requirements listed below are representative of the knowledge, skill, and ability required to complete advanced daily responsibilities and tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Applicant should have a high school diploma or general education degree (GED); and four or more years related experience and/or training; or equivalent combination of education and experience. Fundamental knowledge of mortgage and consumer based loans, including basic concepts, terminology and structures. Basic to advanced knowledge of federal and state regulations related to consumer collections, bankruptcy and foreclosure.

SKILLS:

Fundamental knowledge of mortgage and consumer based loans, including basic concepts, terminology and structures.
Basic to advanced knowledge of federal and state regulations related to consumer collections, bankruptcy and foreclosure.
Ability to read and interpret operating and maintenance instructions, procedures, safety rules, and company manuals.
Ability to work in a potentially stressful environment.
Ability to write routine reports and correspondence in a clear and detailed manner.
Ability to speak and effectively present information in one-on-one situations to customers, clients or other employees of the organization in a professional manner.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Basic to Intermediate knowledge of Excel, Word, and Outlook applications.
The position requires the basic skills associated with general use of a computer and other business office equipment.
Ability to offer flexibility in a changing work environment is imperative.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.

Third parties are not authorized to submit profiles, applications, or resumes to this site or to any Riverview Bank employee. Any such submissions, Riverview Bank will not be responsible for any fees related to unsolicited resume submissions without written consent from the Talent Acquisition Team. Including, but not limited to the candidate hired for a position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Special Assets & Collections

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SUMMARY

Responsible for notifying customers with delinquent accounts and working with them to secure timely payments; also responsible for the documentation and tracking of collection efforts.

ESSENTIAL DUTIES:

Computer inquiry and data entry.

Contact customers with delinquent loan accounts by telephone and/or mail to ascertain the circumstances causing the delinquency and to establish payment arrangements to resolve the delinquency.

Maintain positive relations with all customers through sensitivity, tact, frankness and diplomacy.

Assist customers in resolving any problems involving discrepancies in their loan account.

Evaluate and recommend most efficient application of funds (i.e., principal, interest, escrow, late charges) from irregular payments.

Evaluate and recommend potential non-standard repayment options to protect interests of Bank.

Document all collection actions taken, maintaining records and account files.

Adhere to FHLMC guidelines for servicing delinquent accounts as noted in the Sellers Servicer Guide.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Coordinate all related issues (i.e. taxes, insurance, construction LIP status) with other department staff.

Assist with completion of monthly department reports.

Assist with investigations of credit bureau disputes.

Participates in and completes training objectives with passing scores.

Follow all Riverview policies and procedures.

Other duties may be assigned.

RELATIONSHIPS:

Daily contact with Supervisor to receive direction and interpretation of existing and new procedures.

Daily contact with customers in sensitive financial situations requiring professionalism, tact and diplomacy.

Frequently confer with branch managers and staff in tracking payments and/or delinquent customers.

Occasional contact with representatives of businesses who provide necessary confirmation, documentation, etc., of various types of loan related information.

Occasional contact with members of professions with whom the incumbent must consult from time to time (i.e., borrowers attorneys, accountants, and other financial intermediaries). Contact with the Bank's attorney requires supervisor approval.

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

SKILLS:

Fundamental knowledge of mortgage and consumer based loans, including basic concepts, terminology and structures.

Basic to advanced knowledge of federal and state regulations related to consumer collections, bankruptcy and foreclosure.

Ability to read and interpret operating and maintenance instructions, procedures, safety rules, and company manuals.

Ability to work in a potentially stressful environment.

Ability to write routine reports and correspondence in a clear and detailed manner.

Ability to speak and effectively present information in one-on-one situations to customers, clients or other employees of the organization in a professional manner.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Basic to Intermediate knowledge of Excel, Word, and Outlook applications.

The position requires the basic skills associated with general use of a computer and other business office equipment.

Ability to offer flexibility in a changing work environment is imperative.

PHYSICAL DEMANDS

Riverview Bank does not accept unsolicited resumes from any third party staffing agencies and/or search firms for any job postings.