Operations Manager (Project Management)

Position Summary

Operations Managers shall possess a proficient knowledge of all Account Managers, Inspector, Senior Inspector, Administrative Specialist, and Supervisor job requirements. Manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management. Develop new and existing customer relationships.

Position Responsibilities

Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program

Track and report customer satisfaction key performance indicators to senior management

Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators

Meet or exceed all customer production, quality, and delivery time expectations

Problem solve customer concerns using an array of tools including CAR and 8 Disciplines methodology.
Develop customer satisfaction improvement initiatives based on Key Performance Indicators (KPIs)

Ensure timely delivery of customer reports, as needed

Manage active projects for compliance to all applicable client and company requirements

Maintain compliance with all ISO 9001 quality management system requirements

Create and maintain key performance indicators supporting project team performance data

Develop and implement continuous improvement initiatives to improve KPI trends

Obtain and submit client billing information in a timely manner

Manage customer accounts to ensure timely payment of all outstanding balances
Problem solve customer complaints

Ensure project tools, equipment, and supplies are available and in good working condition

Ensure all team members are trained and competent to perform their job responsibilities

Manage project and operations costs and actively seek out ways to reduce project and operations costs

Provide support for the compliance with all safety and ergonomic policies and procedures.

Ensure all Safety Alerts are completed and submitted in an accurate and timely manner
Leads and manages all team members
Establishes performance expectations for team members and conducts performance evaluations
Responsible for evaluating employee performance and making decisions regarding disciplinary action including termination of employment
Sets work schedules and makes work assignments for team members

Drive safety and ergonomics initiatives

Available to work on multiple shifts

Capable of working with minimum supervision

Travel to project locations, as needed

Excellent oral and written communication

All other duties, as assigned

Essential Skills and Functions

Bachelors degree in business or technical discipline (Preferred)
Ability to read and follow directions.
Ability to communicate effectively (verbally and written)
Computer literate (MS Office, e-mail, etc.)
Ability to update reports using Excel, Word, etc.
Ability to interpret quality control plans, procedures, prints, etc.
Ability and skill in using gages and basic metrology tools
Ability to instruct and train team members
Ability to evaluate team member performance
Ability to multi-task.

Position Qualifications - KSA (Knowledge, Skills, and Abilities)

Physical Requirements and Work Environment

Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 50 pounds for extended periods of time Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instruction. Able to pass a criminal background check Able to pass initial and subsequent drug screenings

Company Values

Customer Centric
Play Like a Champion
Leaders Go First
Have Each Others Back
Always Be Learning
Data Driven Decisions
Get to Yes