The Opportunity 

The People Experience team is driving a bold transformation for our People & Culture organization — reshaping how employees connect with HR to make every interaction more intuitive, efficient, and meaningful. As Senior Manager, People Operations – Americas, you'll play a critical role in bringing that vision to life. 

Reporting to the Senior Director of People Experience, you'll lead HR service delivery across the Americas, managing teams in the US and Mexico, and ensuring employees receive consistent, high-quality support throughout their journey. You'll build a scalable shared services model that supports over 4,000 employees, while partnering with global operations leaders to design processes that work across borders. This is a chance to lead with impact — simplifying how work gets done, elevating the employee experience, and helping shape the future of HR operations. 

Key Responsibilities 

Lead Regional People Operations 

• Oversee the delivery of core HR services across the Americas — including onboarding, policy guidance, and employee lifecycle support — spanning multiple countries across North, Central, and South America. You'll directly manage teams based in the US and Mexico, who are responsible for supporting the full region, ensuring consistent service delivery, operational excellence, and a seamless employee experience. 

Scale with Purpose 

• Design and implement a shared services model that supports rapid growth and evolving business needs. Leverage platforms like Workday and ServiceNow to drive automation, enable self-service, and reduce manual effort — creating space for strategic, high-impact work. 

Drive Operational Excellence 

• Continuously improve processes to enhance speed, accuracy, and employee experience. Standardize workflows across the region while ensuring compliance with local labor laws. Champion a culture of continuous improvement and data-driven decision-making. 

Collaborate Globally, Execute Locally 

• Partner with global operations leaders to co-create scalable, globally aligned processes. Balance global consistency with regional nuance to deliver solutions that are both efficient and locally relevant. 

Develop and Empower Talent 

• Lead, coach, and grow a distributed team of HR operations professionals. Foster a high-performance culture rooted in accountability, service excellence, and innovation. 

Use Data to Lead 

• Leverage operational metrics, employee feedback, and service data to identify opportunities, inform decisions, and shape the future of People Operations. Collaborate with cross-functional PX teams to deliver integrated, insight-driven solutions. 

Qualifications 

• 8+ years of experience in HR Operations, Shared Services, or People Experience roles, with at least 4 years leading regional or multi-site teams in dynamic, fast-scaling organizations. 

• Demonstrated success in building and scaling shared services models that support growth, complexity, and global alignment. 

• Strong command of HR technology platforms, especially Workday and ServiceNow, with a track record of driving automation and self-service adoption. 

• Deep understanding of labor laws and compliance across the US and Mexico, with experience navigating regulatory requirements in multi-country environments. 

• Proven ability to design and optimize processes that improve efficiency, reduce manual work, and enhance employee experience. 

• Skilled in data-driven decision-making, using metrics and feedback to inform strategy and continuously improve service delivery. 

• Exceptional leadership and stakeholder management skills, with the ability to influence across functions and geographies. 

• A mindset rooted in continuous improvement, service excellence, and operational rigor. 

#LI-RGB1