Smarte Carte

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Lost & Found Associate - Baltimore International Airport - BWI - Part Time (floater) (Maintenance)



Lost & Found Associate - Baltimore International Airport - BWI - Part Time (floater)

$18 - $19 / hour

Additional $0.50/HR Night Differential

In addition, this position is eligible for $5 a month paid for monthly cellular phone allowance.

Work Hours: this position is a floater and will work the hours of 6:00AM – 2:00PM two day a week AND/OR  2:00PM – 10:00PM two days a week.  Weekends and holidays may be required

BENEFITS for Part-Time Hires

Smarte Carte Inc. offers for part-time employees Company Paid Sick Time, Matching 401k, Overtime and Holiday Overtime

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

Perform activities in accordance with company standards. Quality service being defined in terms of excellent customer service, cash handling and safety.  Reuniting customers with lost items found at the terminal.

KEY RESPONSIBILITIES

  • Understanding of how to read airline & flight information including but not limited to flight information display system (FIDS), airline tickets, & itineraries.
  • Collect lost and found items found within the terminal and process promptly.
  • Calculate and forward found items to customers by way of shipping.
  • Track shipments to ensure they are delivered to customer.
  • Provide excellent customer service and attention to detail.
  • Maintain high ethical standards and professionalism.
  • Multitask and prioritize as necessary to meet customer needs.
  • Represent the company with integrity and dedication
  • Other duties as assigned
     

SKILLS

  • Excellent office and computer skills
  • Strong organizational, communication and verbal skills
  • Ability to project a professional and knowledgeable demeanor.
  • Cash handling experience
  • Good problem solving and decision-making ability.
  • Excellent oral and written communications skills
  • Basic math skills
     

EXPERIENCE

  • Proven customer service skills.
  • General knowledge of BWI Airport and its Terminals.
  • Experience in a customer-facing role.

QUALIFICATIONS

  • Computer and Smart Phone proficient.
  • Meet airport badging requirements.
  • Must be fluent in English both speech and writing skills.
  • Bi or Multilingual preferred.

EDUCATION: 

  • High school diploma or equivalent required
     

CERTIFICATIONS/LICENSES

  • Ability to get Airport Badge is required

PHYSICAL REQUIREMENTS

  • Push/Pull/lift up to 50 lbs
  • Walk and stand for duration of shift

Experience

Required
  • Basic math skills
  • Customer Service skills
Preferred
  • Excellent office and computer skills
  • Cash handling experience

Education

Required
  • High School or better

Licenses & Certifications

Required
  • Airport Badge

Skills

Required
  • Computer
  • Attention to detail
  • Time Management
  • Cleaning
  • Problem Solving
  • Customer Service
  • Communication

Behaviors

Required
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
Preferred
  • Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required
  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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