Population Health Coordinator (Biotech)

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Time Type:

Full time

Department:

Quality

All Locations:

10 Gove Street – Taylor Building, 79 Paris Street

Position Summary:

NeighborHealth is seeking a Population Health Coordinator to join our team of nurses, social workers, community health workers, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families.  You will provide a critical role by successfully supporting the quality improvement, outreach, clinical operations, and population health  efforts of key strategic initiatives within our department and across the health center.

• Leads or supports clinical operations workflow development and iterative improvement as assigned
• Ability, willingness, and motivation to learn and apply population health and quality improvement principles
• Develops relationships with key stakeholders across the enterprise as needed/directed.
• Assist with implementing and monitoring workflow and/or screening fidelity as directed
• Oversees volunteers for outreach as needed/assigned
• With the help of various reports from internal and external resources (ie. reporting workbench) assesses patient needs for outreach and makes plan on best action to take to close the gap in their care as needed or directed
• Performs and documents outreach efforts to patients following NeighborHealth protocols to connect them to care with the goal of improving their health.
• Navigates EPIC to access relevant and appropriate information according to guideline when needed
• Handles calls appropriately
• Utilizes problem solving skills
• Schedules, re-schedules and cancels appointments
• Documents clear and concise messages and routes appropriately
• Manages refill requests and encounters accurately and effectively, according to guidelines.
• Knowledgeable of My Chart and patient access workflows
• Knowledge of “red flag”/ urgent symptoms: know when immediate nurse involvement is needed.
• Provide EMR and other technology training in the practice; serve as a resident expert on applications/tools as assigned or directed
• Reads, understands and complies with all Standards of
• Conduct, JCAHO policies, CMS Pace Program
• Regulations and Standards, applicable State  regulations and guidelines, ESP policies and procedures and all laws related to position  responsibilities and employment
• Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
• Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.