Administrative Program Assistant (Administrative)

1. High School graduate in commercial course with one year of secretarial and clerical experience or Associates degree in secretarial or business major or equivalent combination of acceptable training and experience.
2. Ability to type accurately and operate other business machines.
3. Working knowledge of computer software:  word processor, spreadsheet, scanning and database preferred.  Experience with Google Suite preferred. 
4. Ability to transcribe both handwriting and dictation accurately and with reasonable speed for a variety of correspondence, reports and other materials within a timely manner.
5. Knowledge of methods and techniques used in record keeping systems and in organization of information.
6. Considerable knowledge of business English, spelling and punctuation.
7. Ability to meet and deal effectively with associates and the general public both in person and by telephone.
8. Ability to work cooperatively with other office personnel; be pleasant and hospitable to visitors.
9. Ability to work independently on difficult or complex clerical tasks.
10. Ability to identify with the agency Mission Statement and support the agency's Core Values.
11. Eligible for PA State Police Clearance, PA Child Abuse History Clearance and FBI Clearance.

1. Support the referral program accurately and in a timely manner. Complete POMS report, update county data base monthly, run all reports regarding county funded clients as requested by supervisor or county personnel.   
2. File and scan client records for all programs into the EMR and hard chart while checking for completeness.  Verify materials are filed and processed correctly.
3. Perform receptionist duties: Answer telephone, accept referrals, send faxes and distribute incoming faxes to appropriate staff. Schedule appointments; answers not requiring knowledge of professional subject manner; refers more complex issues to appropriate agency staff.
4. Monitor case files for completeness of forms, track and distribute documents, complete filing for assigned programs in a timely manner, and complete dictation as assigned.
5. Provide secretarial support; typing, scheduling, copying as requested by program staff.
6. Maintain appropriate professional boundaries and seek supervision when questions arise
7. Assist Program Manager/Program Supervisor with tasks as assigned to support training and hiring.
8. Assist and support all programs and all locations as designated by Program Manager 
9. Prepare documents needed for meetings and submission to insurance companies for Prior Authorizations.  
10. Update and maintain internal program trackers and provide notification as needed to department staff.
11. Assist with organization and review  documentation to support Program Audits.  
12. Support Psychiatric Team by preparing documentation needed prior to appointments. 
13. Help maintain office area, waiting rooms, and common areas in good working order .  Alert  Program Manager if any concerns with technology, security, and building maintenance including cleanliness becomes an issue. 
14. Help create a warm, friendly environment for both clients and staff.

Position Type:
Part-Time (up to 29 hours/week) This will include 10hrs (2 - 5hr days) at the Rochester EPIC program, and afternoon hours at the BF OP clinic

Who We Are: Founded in 1854 by the Rev. Dr. William Passavant in Zelienople, Pennsylvania, Glade Run has evolved over the last 170 years to meet the changing and increasingly challenging needs of children, adults and families throughout Western Pennsylvania and beyond.  Last year, Glade Run served over 7,000 individuals with impactful, innovative services in school, home, and community based settings. 

Glade Run uses the Sanctuary® Model as our blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community while applying the following Sanctuary commitments within all aspects of our programming: Nonviolence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth and Change. Our recognition that trauma is pervasive in the experience of human beings forms the basis for Glade Run's culture as we focus not only on the individuals in which we serve, but equally on our staff and the systems who provide their treatment. Glade Run is an Equal Opportunity Employer.

What We Offer:
(Must meet eligibility requirements- see policies/plan documents for complete requirements and eligibility)

• Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff
• 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary
• Agency provided life insurance and long-term disability coverage for full-time staff
• Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection
• Paid mileage reimbursement
• Paid training and administrative time
• Cell phone reimbursement
• Licensure Supervision for FREE!
• Free credentialing assistance
• Quarterly productivity incentives
• Tuition reimbursement for full-time staff
• Flexible work schedules (as applicable)
• Annual merit increases for eligible positions based upon the yearly budget
• New Hire Incentive Bonuses
• Employee Referral Bonus Incentives
• Employee Discount Program
• Approved Agency for Public Student Loan Forgiveness
• Employee Assistance Program
• Partnership with Capella University offering scholarships, tuition discounts, and free professional
• development opportunities
• Opportunities for membership to civic/community organizations
• As of August 31, 2024, a CARF Three-Year Accreditation has been awarded to Glade Run Lutheran Services for the following (programs/services): Case Management/Services Coordination: Mental Health (Adults, Children and Adolescents), Intensive Family-Based Services: Mental Health (Children and Adolescents), Outpatient Treatment: Mental Health (Adults, Children and Adolescents), Outpatient Treatment: Psychosocial Rehabilitation (Adults), Partial Hospitalization: Mental Health (Children and Adolescents)
• Glade Run is Sanctuary certified – we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming.