Administrative Assistant III (Claims) (Full-time, Morrisville, NC based) (Administrative)

The Administrative Assistant provides administrative support to the claims team to ensure the efficient operation of the team, including handling high volume incoming and outgoing mail and high-volume inbound calls.

The Administrative Assistant also completes specific claims-related responsibilities including performing a range of clerical tasks, maintaining databases and spreadsheets, conducting research, preparing reports, handling inquiries, receiving/screening/keying paper claims, and other activities that require knowledge of program operations, policies, and processes.

 Responsibilities & Duties

Provide Administrative Support to Manager and Team

• Maintain files, reports and other data, including aggregating data from multiple sources and uploading documents to various systems within Alliance
• Manage organizational and departmental records and report on activities involving implementation of program objectives using existing procedures or devising new methods as necessary
• Assign correspondence to appropriate individuals for preparation of replies
• Review completed assignments for conformity with instructions, attachment of pertinent reference materials and general completeness
• Writes, edits, or coordinates the preparation of correspondence or other printed material according to well established standards or readily available sources
• Maintain records in Alliance Claims System (ACS) and Salesforce systems as assigned
• Develop and/or revise work procedures and methods including necessary form design

 Support Data Maintenance and Reporting

• Collect data and research various systems to cross check and verify information
• Develop/Maintain departmental spreadsheets and databases
• Assist with preparation of departmental dashboard representing department/team performance
• Assist with tracking reports for departmental supervision activities 

Paper Claims Handling

• Receive and document paper claims received from providers
• Maintain record of providers with active approved Paper Claims Submission Request forms
• Screen received paper claims to determine if documents should be keyed into Alliance Claims System (ACS) or mailed back
• Key appropriate claims with accuracy and following legal document guidelines
• Mail back with appropriate correspondence when claims should not be keyed
• Outreach to providers regarding EDI availability and configuration
• Document in Sharepoint all data regarding claims received, keyed, mailed back

Claims Queue Call Handling

• Receive inbound calls from providers
• Document call detail in Salesforce ticketing system
• Communicate with exception customer service and positive energy

Minimum Requirements

Education & Experience

High School diploma or equivalent and four (4) years of progressively responsible secretarial /administrative experience including 2 years of administrative or office management experience involving substantial public contact, information gathering, and writing experience; 

or 

Completion of a two year Business Administration program and 2 years of related experience; 

or 

Completion of a bachelor's degree in Business Administration, Public Administration, or other related fields

Knowledge, Skills, & Abilities

• Knowledge of office management techniques.
• Knowledge of Microsoft Office products.
• Skill in communicating, both verbally and in writing.
• Skill in organizing workflow and coordinating activities. 
• Skill in developing presentations, presentation materials, and reports.   
• Ability to use audiovisual equipment and to train others in its use.
• Ability to establish and maintain effective working relationships with subordinates, peers, management, and the general public. 
• Ability to coordinate a variety of resources in gathering information and independently answering inquiries.
• Ability to exercise independent judgement and discretion.
• Ability to plan and supervise the work of others, if applicable.
• Ability to analyze and interpret policy and procedural guidelines. 
• Ability to resolve problems and questions independently. 

Salary Range

$20.32 - $26.93/Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. 

An excellent fringe benefit package accompanies the salary, which includes:  

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

Education

Required

• High School or better in General Studies

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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