Supervisor- Membership Svcs (Finance)

Supervises the work of Membership Services Coordinators. Monitors and maintains Membership Services processes.

• Bachelor degree or related equivalent is preferred.
• A minimum of two years of experience in a customer service management role
• Highly proficient and advanced computer skills.
• Excellent attention to detail and organizational skills
• Good time management abilities.
• Strong analytical and problem solving ability.
• Excellent written, verbal and oral communication skills.
• Good interpersonal skills.
• Ability to effectively manage and supervise employees.

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• Supervises personnel, to include partnering with manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.
• Provides training, coaching and guidance to team members
• Monitors and provides feedback for productivity and quality.
• Performs audits of contractor files to ensure strict compliance with credentialing requirements.
• Oversees the review and processing of all aspects of the contractor applications.
• Oversees the initial and ongoing contractor credentialing process.
• Communicates effectively with internal and external contacts.
• Interacts with contractors and District Managers regarding credentialing matters or issues.
• Frequently interactions with clients regarding contractor credentialing statuses.
• Creates documents and implements procedures associated with Membership Services.
• Maintains overall knowledge of Contractor Connection business model.
• Performs duties of subordinates when needed.
• Participates in special projects or performs duties in other areas as requested.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Upholds and projects the public image of the Company.