This position will manage customer inventories in a manner consistent with the customer's required service level while maximizing supply chain efficiencies and leading customer-facing inquiries. Collaborate closely with Distribution partners to coordinate customer order fulfillment and ensure customer expectations are met in cost effective manner. Facilitate problem resolution in the order fulfillment process through data analyses, system knowledge, supply chain knowledge, and resources.

In this role, you will:

• Ensure inventory transmitted to Dropship customers is accurate to influence buy box and protect service levels. Represent Kimberly-Clark in positive and professional manner when communicating with customers or the end consumer. Ensure accurate timely processing of customer orders. Participate in providing cost effective order fulfillment.
• Manage daily Dropship program health and communications to inform customers and cross-functional partners of performance trends, gaps and need for problem solving
• Manage superior customer service and inventories to desired levels through in-depth technical knowledge, analyses, and review of systems and daily reports. Recognize and address impact of actions within supply chain to identify and resolve inefficiencies, within the customer team. Demonstrate ability to transfer technical and systems knowledge across similar customers or within the department.
• Follow the process established for successful stock replenishment and order fulfillment, while demonstrating understanding of tools and systems, and sufficient knowledge of Consumer Sales policies and procedures to maintain internal controls. Identify potential improvement opportunities, and work with Process, Systems, Consulting and Support Team to research and implement changes.
• Actively participate in promotional planning process with the Buyer, Business Development Manager, and other internal supply chain functions. Continuously strive to provide information to improve sales forecasts through collaboration. Carefully manage promotional orders to minimize distribution costs.
• Maintain Order Fulfillment systems (Electronic Data Interface, Vendor Managed Inventory, or Co-Managed Inventory) and all files (Promotional information, customer processes and scorecards, customer information to ensure successful execution of customer requirements related to order entry and fulfillment. Provide support to team members to ensure success in meeting internal and external customer requirements.
• Provide superior service to internal and external customers with current information on products, stock availability and changes to orders, suggesting cost efficient alternative plans when orders cannot be serviced as requested. Build and maintain loyal relationships with customers through using effective communication and through offering customer solutions/options, because of effective problem solving.
• Strategically organize and develop plans to drive weekly and monthly prioritizations of key development activities and projects to achieve superior management of business operations through Customer Logistics Solutions Management System.
• Maintain effectiveness of varying environments with different tasks, responsibilities, and people. Set priorities and strategically identify issues, underlying problems, and potential solutions to develop plan of action. 
• Render judgments and make timely decisions in alignment with business objectives, strategies, and tactics. Promptly reconcile and communicate changes in plans and programs, conditions, requirements of marketplace, competitive activities, issues, and accomplishments that may affect results to various levels of staff. Conduct team adjustments to new changes and adjust to meet requirements of changing conditions/situations.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.

At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

• Bachelor's Degree
• Prioritization and time management, resource management, active listening, organization, adaptability, and interpersonal communication.
• Flexibility to support the broader Dropship team to ensure customer service excellence
• Ability to communicate precise innovative Logistics and business solutions to customers and team leaders/members.
• Experience building sustainable business relationships at various levels throughout organization and with key customers.
• Ability to conduct strategic business and data analyses and data driven recommendations for improvements and advancements.

Total Benefits

Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why seek to build a workforce that encompasses the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. 

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. 

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check. 

Veterans and members of the Reserve and Guard are highly encouraged to apply.

Grade 13/P1: Grade level and/or compensation may vary based on location

This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.

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