Customer Service Supervisor (Administrative)

Security First Bank is a Nebraska-chartered, privately-held community bank with 25 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable, local perspective and a personal commitment to servicing your financial needs.
Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding.
In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast-forward 125 years, Stockmens National Bank – now known as Security First Bank – has grown to encompass 25 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 300 people throughout Nebraska and southwest South Dakota.
For 125 years, we've been “the bank” of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve – now and for generations to come.

Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and Sundays off?

We are looking for friendly smiling faces to join our customer service team. To be considered as an applicant please complete and sign the online application form. If were not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account.

Role:

The Customer Service Supervisor position assists customers and potential customers with their banking needs; explains services, sets up new accounts, responds to problems and directs customers to the appropriate people. The Supervisor assists and trains other Customer Service Representatives.

Essential Functions & Responsibilities:

• Assists customers with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
• Refers problems that are beyond their authority to the next level supervisor, along with their recommendations.
• Schedules, trains, and monitors the work of other Customer Service Representatives.
• Makes or obtains decisions regarding non-routine transactions.
• Ensures all customers' needs are being met by the Customer Service Representatives.
• Reviews reports to ensure compliance with government regulations and bank policies are being met.
• Assists customer inquiries in person and over the phone.
• Opens new accounts and account maintenance.
• Supports customer online banking inquiries.
• Research (missing items).
• Vault management.
• Maintains strictest confidentiality.
• Promotes banks services and make referrals to other bank departments.
• Performs other job-related duties as assigned.

Performance Management:

• Develop and improve the knowledge and skills of assigned Customer Service Representatives.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
• Open all accounts, certificates and other bank products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Maintain and develop knowledge and skills in all Customer Service products and processes.

Knowledge, Skills and Abilities:

Education and/or Experience.

• High school education or General Education Degree (GED).
• One year to three years of similar or related experience.

Interpersonal Skills.

• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Understand basic accounting procedures.
• Knowledge of office equipment.
• Skill in planning, organizing and supervising.
• Skills in initiative, judgment, problem-solving and decision making.
• Willingness to take responsibility and delegate tasks to others.

Certificates, Licenses, Registrations: None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment:

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

Employer paid benefits for full time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment
No waiting period for Paid Holidays, Medical, Dental, Vision or EAP
Medical options (including some employer contributions to provide affordability and value):
High Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option
Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option
Dependent Care Flexible Spending Account
Dental
Vision
Supplemental Voluntary Benefits
Telehealth Retirement and other benefits – full time:
401(k) Plan with Company Match
Paid Family Leave program with approved qualifying event
Benefit Hub-employee discount program
Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.