Senior ServiceNow Business Analyst (Remote/Flexible) (Finance)
The Senior ServiceNow Business Analyst will collaborate with internal Business Service owners, Application Owners, and the ServiceNow team to define requirements, develop solutions, and convert them into agile stories with acceptance and testing criteria. This role ensures technical viability, identifies opportunities to reduce implementation efforts, finalizes solutions, and updates stakeholders on progress. Additionally, it supports training, testing, and change management activities.
Key Responsibilities:
- Meet with stakeholders to define and document ServiceNow solutions that meet business needs and organizational objectives
- Own the relationship with stakeholders to identify, prioritize, model, and document business process and data requirements
- Analyze patterns of business activity to understand demand levels for stakeholder requests
- Ensure business requirements are understood, developed, tested, and delivered to specifications
- Respond to ServiceNow service issues, and administration requests
- Create quality content and documentation for workflows, services, user guides, testing, training, and self-service
- Represent project stakeholders throughout planning, development, and release phases
- Work with the platform team to develop release estimates
- Coordinate User Acceptance Testing (UAT)
Qualifications:
- 5+ years' experience as a Business Analyst for Task/Workflow applications like ServiceNow, BMC Helix, Atlassian Jira Service Management, Zendesk, Freshservice, etc.
- Strong oral and written communication skills
- Proficiency in MS Office Suite
- Ability to create Workflow and Swim Lane documentation
- Understanding of ITIL frameworks - Service management, Change Management, Configuration Management, and Release Management
- Experience managing relationships, operating procedures, and service level agreements with clients and coworkers
- Experience in test plan creation and execution
- Understanding of Agile methodologies
- Experience designing and implementing IT and Non-IT related process workflows, procedures, and technical standards
Preferred Qualifications:
- 3+ years' experience with ServiceNow
- ITIL certification
- ServiceNow Admin certification a plus
- Agile scrum Master certification a plus
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote
Additional Information:
The US base salary range for this full-time position is $90,075.00 - $135,112.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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