Registrar NCPS - Weston (Full Time, Day shift) (Administrative)

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer information, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization, referrals, and collects payments as required.

 
Job Specific Duties

• Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
  
• Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems. Keeps open lines of communication with patients and families.
  
• Interviews patients and families to obtain demographic, third-party payer information, financial/medical information, identification to schedule, and pre-register or register patient.
  
• Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.
  
• Documents all activity as appropriate in the collection notes in the computer system.
  
• Obtains all necessary consents for treatment of patients either in person or verbally. Directs families to waiting area to be called in.
  
• Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
  
• Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required. Collects all out-of-pocket patient responsibility.
  
• Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.
  
• Obtains and validates prescription when appropriate.
  
• Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.
  
• Scans all documents in the appropriate folder in the PEDS system.
  
• Schedules physician or hospital services as appropriate.
  
• Confirms appointments two days prior to visits.
  

 

Minimum Job Requirements

• 1-3 years Customer service experience
  
  

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
  
• Medical or healthcare office experience preferred.
  
• Fluent in Spanish preferred.
  
• Basic proficiency in Microsoft Office including Word, Excel, and Outlook.
  
• Ability to communicate effectively verbally and in writing.
  
• Able to accurately enter and interpret data.
  
• Able to adapt and react calmly under stressful conditions.
  
• Able to relate cooperatively and constructively with clients and co-workers.
  
• Able to serve customers with courtesy and respect.
  
• Able to maintain confidentiality of sensitive information.
  
• Ability to follow complex written or verbal instructions to solve problems.
  
• Able to establish necessary relations and interact effectively with internal and external customers.
  
• Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.