DIRECTOR OF HOUSING (Education)

Position: Director of Housing and Residential Life

Department: Student Affairs

Reports to: Vice President for Student Affairs

Classification: Exempt
Salary: Commensurate with Experience

Job Summary

The Division of Student Affairs at Lane College is looking for an experienced, caring, and committed professional to oversee the department of Housing and Residence Life.

The Director is responsible for the establishment and implementation of long-term planning, annual goals and objectives, assessment activities, and services and programs for a highly diverse residence system. The Director shapes the residential experience and creates an environment where students feel welcome and safe, as well as connected to each other and the campus. The position also advances the sense of beauty in physical space with an attention to detail and a commitment to hospitality, as well as delivery of an outstanding level of customer experience.

Duties and Responsibilities:

• Support the Lane Colleges mission, vision, and core values.
• Supervises professional staff to include the areas coordinators.
• Works with leadership to develop an effective long-term vision for Housing and Residence Life that ties to the College strategic plan.
• Serve as the representative for the Housing and Office of Residence Life for college committees, as requested and appointed.
• Responsible for supervision of all Lane College campus residential facilities.
• Responsible for the opening and closing of the residence halls at the beginning and end of the academic year, and during period of academic recess.
• Provide guidance and mentorship to Resident Assistants (RAs), student leaders, and other residential life staff.
• Address and resolve student concerns, complaints, and issues related to housing and residential life.
• Maintain up-to-date housing data that accurately reflects the campus population.
• Provide oversight of all Housing Occupancy data and coordination; specifically, room assignments and changes, the renewal process, and implements and enforces policies and procedures.
• Lead and supervise the residence life staff, which includes recruiting, selection, training, team building and all personnel actions.
• Develops educational materials, procedures, and training programs for the residence hall staff and key student leaders.
• Maintain a visible presence in the residence halls and engage in positive, professional interactions with students to promote community development.
• Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction surveys, and other assessment measures.
• Participate and engage in campus life events in the evenings and on weekends, as needed.
• Engage with students educating, explaining, interpreting, and reinforcing policies as listed in the Student Code of Conduct, housing contract, and student handbook.
• Effectively communicates with students, parents, administrators, faculty, and vendors.
• Coordinates with administrator, cleaning and maintenance staff concerning residence halls maintenance cleanliness and capital improvements.
• Conducts monthly walkthroughs of residence halls and grounds to assess facilities issues or concerns, identify any areas in need of repair.
• Develop process reports of damages, needed repairs, items of a similar nature, and follow-up regarding the completion of repairs team.
• Ensure that the community and its grounds are in good repair and provide a safe and attractive environment for residents.
• Selects, trains, supervises, evaluates, and encourages developmental opportunities and growth for assigned professional and student staff members.
• Supports campus student success and retention efforts, and coordinates assessment and retention efforts in the residential community to ensure resident satisfaction.
• Additional duties as assigned.

Qualifications:

• A master's degree in Higher Education, Student Affairs, Business Administration, or a related field is required. A bachelor's degree with significant experience in housing and residential life may be considered.
• A minimum of 5 years of progressively responsible experience in housing, residential life, or student affairs, with at least 3 years in a supervisory role.
• Strong interpersonal and communication skills, with the ability to engage and connect with students, faculty, staff, and parents.
• Experience in budget management, staff supervision, and program development.
• Knowledge of student development theory, residential life best practices, and higher education policies.
• Ability to manage sensitive and confidential matters with discretion and professionalism.
• Strong problem-solving and crisis management skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.