Member Advocate - PBM - Remote (Finance)
Overview
VytlOne (formerly MaxorPlus) is currently seeking full time, remote-based Member Advocates to join our dynamic, growing operations team. This is an excellent opportunity for experienced Call Center, Customer Service Professionals AND Pharmacy Technicians. Our team of professionals handle inquiries from members, prescribers and pharmacies fielding questions, and educating callers on the members' pharmacy benefit by providing the highest levels of customer service. VytlOne Voted Top Places to 5 years in a row.... 2021, 2022, 2023, 2024 and 2025!
Our Company
VytlOne (formerly Maxor) is an industry leading pharmacy care solutions company dedicated to improving patient outcomes and lowering the total cost of care through our clinically integrated pharmacy care solutions. We help health systems and hospitals strengthen their role as community hubs. Our combined offerings give patients access to vital medicines, treatments, and health services while creating pharmacy value for the system. From filling prescriptions for employees in their own pharmacies to offering access to broader networks and limited distribution drugs, we provide the technology, relationships, and expertise to make it happen.
Our teams help optimize the pharmacy experience for patients, our customers, their employees, and members whether it's through our customized pharmacy benefit offerings; providing access to prescription medications and therapies through our home delivery and specialty pharmacies; or delivering clinical and financial value with our end-to-end pharmacy management solutions. With a legacy of exceptional service and deep clinical and pharmacy expertise, VytlOne has been a trusted partner enabling pharmacy care since 1926.
Position Location
This is a remote-based position within the Continental US.
Why Join VytlOne?
At VytlOne, we recognize that our employees are our most valuable assets. We actively seek and retain talented professionals who are mission-driven to improve healthcare outcomes for patients while ensuring their own well-being; finding fulfillment in meaningful work, competitive compensation, comprehensive benefits, diverse and inclusive teams, and limitless career possibilities.
With a growing workforce of 1,500+ and almost a century of pharmacy experience, we offer the stability of a Fortune 500 company and the energy and innovation of a startup. Our expertise and technology support the entire pharmacy ecosystem, but our impact goes beyond pharmacy services. We enable pharmacy care.
Responsibilities
As a Member Advocate, you truly are an advocate for our members. You will receive inbound calls from members to answer questions regarding their pharmacy benefits. You will establish and maintain relationships with members to ensure all needs are met completely, promptly and professionally. As the first point of contact, you must convey to the member, a sense of care for them & expertise in our services. You are in a unique position to influence a positive customer experience by providing information & solving issues for the member.
Qualifications
Education:
- Certified Pharmacy Technician preferred but not required
- Some college preferred. High school diploma, GED, or equivalent required.
- Bi-lingual Spanish is preferred but not required.
- Minimum of 1 year experience in high volume, dynamic contact center environment.
- Excellent telephone customer service skills and knowledge in CHAT
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
- Demonstrated ability to adapt and learn new skills, and tools and technology
- Demonstrated ability to multi-task and work in a fast paced environment
- Ability to work under difficult circumstances with a wide variety of individuals.
- 1+ years Pharmacy and/or Health Care experience
- PBM call center experience
- CHat experience
- Bi-lingual Spanish
At VytlOne, we foster a diverse and progressive culture that promotes a work-from-home model and a "dress-for-your-day" approach to work attire. Our team-oriented environment encourages collaboration and innovation.
Investing in our people starts with a competitive Salary + Quarterly Bonuses + a $1000 Retention Bonus AND industry leading Health Benefits package including:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
VytlOne (formerly MaxorPlus) is an EOE, including disability/vets
