Loan Servicing Manager (Finance)

We are seeking a Loan Service Manager for the Loan Servicing Department.

This role is accountable to provide L3 leadership, design/build, manage, maintain, ensure excellence of current processes, and continuous improvement of the Loan Servicing efficiencies (better, faster, less expensive) to fulfill departmental accountabilities. The role is accountable for L3 leadership of servicing and support functions through the life cycle of all non-mortgage loan products from funding through final disposition and additionally for debit card servicing and support from issuance through final disposition. The Loan Servicing department is accountable for the successful execution and management of: Consumer Loan Product Support and Servicing including management of tier 3 life of loan member servicing and processing, handling member queries, loan payment, and support of consumer non-Episys Mortgage related loans and loan ancillary products.  Commercial Loan Product Support and Servicing that incorporates providing life of loan Commercial loan servicing and processing including performing loan payments, modification in the servicing system, escrow, covenants review and supporting Commercial Loan department support. Card Management Support and Servicing, that includes supporting all debit and credit card products and portfolios, providing networks utilization expertise, plastic management, assistance with MasterCard Brand Management, and ancillary card service support such as ScoreCard program. And Bankruptcy Services support for all loans (excluding Home Loans) and deposit products. And this role is to execute a sequence of task or projects, breaking emergent and deliberate strategy into actionable pieces, and discovering new ways to organize and utilize given resources in the achievement of departmental objectives and to support future business strategies.  

If you have leadership experience within a financial institution, you should apply right away!

Highlights:

• Provide strategic and operational leadership at Level 3 for all servicing and support functions related to non-mortgage loan products and debit card services.
• Manage the full lifecycle of consumer and commercial loans—from funding through final disposition—as well as debit card servicing from issuance to closure.
• Design, build, and maintain efficient servicing processes with a focus on delivering better, faster, and more cost-effective outcomes.
• Oversee servicing for a wide range of products including consumer loans, commercial loans, debit/credit cards, and bankruptcy services. 
• Translate both emergent and long-term strategies into actionable projects, optimizing the use of resources to meet departmental and organizational goals.
• Work closely with internal departments such as Commercial Lending, Card Services, and Compliance to ensure seamless support and exceptional member service.

Experience:

    Required

• 5+ years of operational management experience in a leadership position. 
• 5+ years of experience in a customer service environment.  
• 5+ years of experience in project management, collaborating, leading cross divisional teams, and effectively managing multiple priorities. 
• Experience developing and implementing business plans and collaborating with business partners to align processes and work with the strategic plan. 
• Must have experience reading and interpreting loan documentation or related analytical experience dealing with documentation. 
• High-level understanding of receivables and accruals within a loan servicing system 

  Preferred

• 5 years in Consumer and Commercial Loan Servicing experience in the financial services industry  
• 5 years in Card (Credit and Debit) Servicing experience in the financial services industry 
• 5 years in Bankruptcy Servicing experience in the financial services industry 
• Experience working with Jack Henry and Associates Episys Core Processing System  

Education:

    Required

• Bachelor's degree in Business, Finance or related field of study OR equivalent relevant work experience and knowledge required

Skills & Knowledge:

    Required

• Ability to effectively communicate knowledge and expertise to other professionals, regulators and credit union staff. 
• Strong interpersonal skills, being able to work with and influence senior leadership and other key stakeholders and cultivating strong relationships. 
• High level of self-motivation and strong work ethic.  
• Strong ability to balance multiple priorities and a detail-oriented approach to meeting time sensitive deadlines.  
• To anticipate what is needed in activities and pro-actively plan accordingly to ensure effective implementation of agreed upon actions. 
• Outstanding track record of delivering quality servicing operations for members/customers. 
• Ability to integrate work across relevant areas, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.  
• Proficiency in training, developing, directing, and motivating staff. 
• Ability to optimize/improve service efficiencies and effectiveness.  
• Knowledge of system/process implementation of project planning. 
• Ability to interpret complex and ambiguous needs and distill into clear, concise requirements and solutions.  
• Strong written, verbal, presentation, and interpersonal communication skills 
• Ability to tailor communication style to different audiences and to exercise good judgment in frequency and nature of communications to different stakeholders. 
• Strong presentation skills. 
• Demonstrated analytical and conceptual skills with attention to detail. 
• Ability to prioritize and manage a variety of projects, initiatives, and activities. 
• Results oriented with a strong focus on the customer (both internal and external). 
• Effective time management and prioritization skills. 
• Experience with vendor management, negotiation, and resolution skills. 
• Proven ability to collaborate and communicate well with all levels and areas of an organization. 
• Ability to influence and foster collaborative relationships. 

    Preferred

• Understanding of Card network and processing systems 
• Process Improvement/Lean Six Sigma knowledge  

 

Schedule: Monday-Friday, 8:30 am-5:30 pm 

Location Type: On-site, in office, not remote

Level of Work: 3B

Minimum Starting Salary: $111,683.00/annually

 

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Lending