Director - Compliance Quality Assurance Services (Project Management)

Position Purpose:
· To provide leadership to a team whose mission is to ensure all consumer regulatory requirements are met by the bank and our business partners. This role will oversee the development and execution of a robust compliance structure that utilizes risk assessment, testing, analysis, reporting and quality assessment that ensure compliance with all pertinent regulations.
· Oversee complaint process for the bank and its business partners including monitoring the service level requirement, approving all responses, and documenting all findings as a result of research and feedback from the FDIC.

Primary Responsibilities:
· Coordination of completion of annual risk assessments to identify potential threats to the bank and our business partners.
· Create and conduct a comprehensive review and testing on internal policies and procedures to ensure compliance and proper controls are in place.
· Design and implement testing and monitoring programs for all applicable consumer compliance regulatory requirements including but not necessarily limited to all lending and deposit regulations and requirements for both the bank and its business partners.
· Stays abreast of current compliance requirements issued by various departments of the government
· Conducts research on new laws and regulations that could impact the operations of the bank and our business partners.
· Ensures the staff are trained in the required compliance and operational processes and procedures.
· Ensures internal controls, processes and procedures follow all regulatory requirements.
· Communicate and ensure prompt follow-up and remediation of all findings reported in internal quality control reviews.
· Works closely with the BSA Manager, Chief Compliance Officer, and our business partners on remediation/resolution of any issues supported by root cause analysis.
· Develop and implements solutions to compliance issues/internal audit and examination findings and works with the staff and support personnel so they are equipped to ensure there is not a reoccurrence.
· Compiles data, creates reports, and provides analysis to management.
· Determines the effectiveness of policies and procedures and ensures the reporting systems are effective.
· Prepares compliance related reports for management, the Audit Committee, and/or the Board of Directors.
· Adheres to all corporate policies and procedures, as well as Federal and State regulations and laws.
· Ensures staff adheres to all requirements as required under Consumer Compliance, the BSA and other applicable regulations.
· Provide ongoing coaching and leadership to direct reports and others within the FCB Compliance team.
· Support the Compliance team with their duties, including:
§ Design and conduct an annual risk assessment to identify potential threats to business partner(s).
§ Perform testing and monitoring on applicable FDIC regulations for the bank and our business partners, including - all deposit and lending regulations and requirements for both the bank and our business partners.
§ Ensure our business partners' policies and procedures are updated in a timely fashion.
§ Perform due diligence on third-party (and fourth+ in some cases) vendors - both new partners and periodic reviews of existing 3rd parties (testing and monitoring)
§ Serve as back up for ongoing marketing reviews of our business partner communications and website content
§ Complete staffing capacity evaluations
§ Periodic calls with bank and business partner counterparts
§ Involvement in audits or exams
§ Training - periodic review to ensure appropriate content and completion percentages by the bank and business partners - ensure their standard operating procedures are updated timely & are sufficient to ensure regulatory compliance.
§ Monitor for changes in regulatory requirements, including Dept of Education regulations.
§ Ensure bank and business partners are following all privacy requirements, including GLBH, and special state regulations such as California Privacy (CCPA) rules.
· Other duties as assigned.

Authority, Impact, Risk:
· Reputational and financial risks due to non-compliance
· Lack of understanding and compliance on the part of the staff due to improper or non-existent training and incomplete/missing policies and procedures

Key Relationships:
· Routine interaction with Executive Managing Director, Tech, Operations & IT, EMD-ERM, line of business staff and Chief Compliance Officer, Internal Audit Manager, Chief Operating Officer, CFO, Enterprise Risk, and all impacted staff
· Agency regulators (both State and Federal)
· Vendors and Third-party partners

Managerial Accountability:
· Supervisory responsibility of Compliance team, including training, adherence to departmental process and procedures, performance reviews and salary administration
· Supervisory responsibility of the Complaint team

Working Expectations:
· Ability to prepare concise reports and review the work of subordinates.
· Ability to deliver information in a confident, informed manner.
· Ability to manage time to accommodate multiple deadlines, various reporting hierarchies and competing schedules.
· Ability to deliver training on numerous regulatory subjects in an informative style that ensures understanding of the subject matter.
· Ability to listen, reason, think, concentrate, and interact with others.
· Ability to exercise self-control and work under stressful conditions, particularly in employee and customer relations situations.
· Ability to handle sensitive matters with discretion.
· Limited travel

Time Allocation:

Compliance team..........................................................................70%
Staff development mentoring and performance reviews........10%
Partner interaction .......................................................................10%
Audits .............................................................................................10%

Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.

Required:
· Bachelor's degree in business, finance, accounting, or a related field; or 10 years' experience in Banking
· CRCM certification
· Minimum of 7 years' experience in a Compliance role
· Proven experience with management and oversight including planning, execution, strategy, budget, structure, and resource allocation
· Understanding of State and Federal regulations
· Understanding of Bank policies and procedures pertaining to regulatory compliance, including BSA/AML
· Proactive self-starter with the proven ability to deliver value-added support to team, third-party partners, and vendors in a dependable, timely and accurate manner
· Experience supporting the tracking of and ensuring the implementation of lessons learned and root cause analysis
· Understanding of impacts/findings and appropriate remediation
· Project management experience
· Strong oral and written communication skills
· Strong analytical, problem-solving, and organization skills
· Proficient with Microsoft Office, including Excel
· Empathetic and positive attitude
· Deadline oriented

Preferred:
· Experience dealing with Regulatory agencies
· Experience dealing with the risks of banking higher risk customers
· Experience with Jack Henry software suite.

Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities