MSP Operations IT Program Manager (Finance)

As an MSP Operations IT Program Manager for Aerospace Technologies BGA Aftermarket at Honeywell, your role involves leading MSP enhancements to improve customer satisfaction and / or operational excellence. You will work with the MSP Operations Team (Avionics/Components, Claims and Engines/APUs) to prioritize and justify MSP IT enhancements, update or develop KPIs, and collaborate with cross-functional teams to deliver MSP enhancements. You will report to the Sr. Director of MSP Operations and work mainly with teams in Phoenix and Mexicali, with occasional interaction with Europe/APAC.

Key Responsibilities:

• Develop scorecards and schedules for MSP enhancement projects.
• Secure project funding and developing schedules with IT teams.
• Ensure timely and accurate system enhancements.
• Execute improvement projects to enhance customer and MSP performance metrics.
• Serve as the escalation point for critical MSP reporting/systems.
• Partner with IT teams supporting systems like SAP, SFDC, Portal, and phone systems.
• Provide monthly performance summaries and scorecard/metric reports.
• Conduct weekly meetings to review schedules, commitments, and barriers to execution.
• Identify and resolve issues with existing projects or manual workarounds.